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VSTAR · 07-22-2018, 03:32 PM

Purchased a used 645D in Toronto, Canada. When I got home I realized it was missing the hard copy instruction manual and the flash synch small cover. Sales place could not supply. So I emailed Ricoh Canada, really not expecting any help, especially since it was a private used sale. To my surprise a week later someone called and said they would search their parts bin and if not contact Ricoh USA. I truthfully did not believe anything would happen. About 1-2 weeks later I received a package by courier. I received a new manual, a nice black pouch to put it into, and the correct flash synch cover.....at no charge! So I wanted to thank them, submitted an email...and got a response as if I was asking for a repair.

reh321 · 07-22-2018, 04:58 PM

Originally posted by VSTAR

Purchased a used 645D in Toronto, Canada. When I got home I realized it was missing the hard copy instruction manual and the flash synch small cover. Sales place could not supply. So I emailed Ricoh Canada, really not expecting any help, especially since it was a private used sale. To my surprise a week later someone called and said they would search their parts bin and if not contact Ricoh USA. I truthfully did not believe anything would happen. About 1-2 weeks later I received a package by courier. I received a new manual, a nice black pouch to put it into, and the correct flash synch cover.....at no charge! So I wanted to thank them, submitted an email...and got a response as if I was asking for a repair.

That is how it is supposed to work.

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07-22-2018, 03:32 PM	#16
VSTAR Veteran Member Join Date: Mar 2010 Location: Toronto Posts: 390	Purchased a used 645D in Toronto, Canada. When I got home I realized it was missing the hard copy instruction manual and the flash synch small cover. Sales place could not supply. So I emailed Ricoh Canada, really not expecting any help, especially since it was a private used sale. To my surprise a week later someone called and said they would search their parts bin and if not contact Ricoh USA. I truthfully did not believe anything would happen. About 1-2 weeks later I received a package by courier. I received a new manual, a nice black pouch to put it into, and the correct flash synch cover.....at no charge! So I wanted to thank them, submitted an email...and got a response as if I was asking for a repair.

07-22-2018, 04:58 PM	#17
reh321 Pentaxian Join Date: Nov 2014 Location: South Bend, IN, USA Photos: Gallery \| Albums Posts: 23,186	Originally posted by VSTAR Purchased a used 645D in Toronto, Canada. When I got home I realized it was missing the hard copy instruction manual and the flash synch small cover. Sales place could not supply. So I emailed Ricoh Canada, really not expecting any help, especially since it was a private used sale. To my surprise a week later someone called and said they would search their parts bin and if not contact Ricoh USA. I truthfully did not believe anything would happen. About 1-2 weeks later I received a package by courier. I received a new manual, a nice black pouch to put it into, and the correct flash synch cover.....at no charge! So I wanted to thank them, submitted an email...and got a response as if I was asking for a repair. That is how it is supposed to work.

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