Price Matching in Aussie

cmohr · 06-08-2011, 10:21 PM

Have you read this page on the CR Kennedy website. It does not metion anything about the filled out Warranty card meaning they will honour Warranty.???

Grey Importing Parallel and Grey Imports | Photographic, Digital, Medical, Surveying, Surveillance, Digital Audio. CR Kennedy. Australia

You should e-mail CRK with your converstion with Buymart to confirm what you have been told. Better to be safe than sorry, You've done so much investigating already, only takes one more e-mail to confirm with the actual people involved rather than a seconardy party.

Lurch · 06-08-2011, 10:49 PM

Yeah, I'll do that however the impression I got from Buymart was that *Buymart* pay CR Kennedy to fix the camera

I sent this:

Originally posted by lurch:

Good afternoon,
I'm hoping you can clarify something for me?
Yesterday and today I've been having an email conversation with an online seller called Buymart.
It didnt take long to realise they are a parallel importer, so I questioned them about warranty.
Below is the conversation. Is it correct? Is there any more information I as a consumer should know?

Cheers,
Jase

................
Good evening,
I am currently hunting for a K-5, however I am concerned about purchasing
from overseas.
The CR Kennedy (Australia's Pentax supplier and warranty agent) specifically
states that it will not honour warranties WITHOUT a completed International
Warranty Slip (which must be filled out by the seller)
Do your cameras come with said slip?

Cheers,
Jase
.................................
Hi Jason,

No, as this is parallel import, hence we provide store local service warranty which is serviced under Pentax AU authorised service dealer.

Thanks

Phillip
................................
Phillip,

Ok - just so I have this right...
It's not a 'Pentax' warranty, but a 'Buymart' warranty - however CR Kennedy (or one of their agents) do the work anyways?

- Jase
...........................
Hi Lurch,

That is absolutely correct, for any warranty repairs it gets fixed with Authorised Pentax AU service dealer under Buymart warranty.

Thanks

Phillip
-----------------------
Phillip

Ok - thanks mate.
Although it is not an official Pentax Warranty - that doesn't sound too bad.
As long as it is still serviced within Australia (my primary concerns being both cost and downtime with shipping Overseas) that sounds great.

Thank you for clearing that all up.

- Jase
........................

Lurch · 06-08-2011, 11:28 PM

Ok, replay already:

Originally posted by CR Kennedy:

Jason,

Our policy on grey imports are here:
http://www.crkennedy.com.au/v1/index.cfm?pageID=465&pageRef=179&CFID=3541208&CFTOKEN=14534788

If you purchase a camera from BuyMart, the warranty will not be honoured in Australia.

What price is BuyMart offering you (including shipping)? We'll match any legitamate internet price.
Kind regards,
Robert Kennedy
Director

2 things:
- I've highlighted that line since we've heard the opposite already in this thread. And THAT line come *directly* from the Director.
- I've since replied with Buymarts price and shipping....

The saga continues....

Lurch · 06-08-2011, 11:43 PM

Well kids - here you go!!

Originally posted by CR Kennedy:

OK. I can match this price.

You can pay via credit card (email me your details) or direct bank deposit.

Please email me your delivery address (with mobile phone number for the courier).

Kind regards,
Robert Kennedy
Director

**eaglem** · 06-08-2011, 11:51 PM

Originally posted by Lurch

Well kids - here you go!!

Exactly as I was told by the WA State Manager, they prefer to keep the money in Australia rather than it being spent overseas.

philby85 · 06-08-2011, 11:58 PM

Thats a great pick up Lurch ! Might do this myself as I want to get a K5 next month.

Well done !

phil

**wizofoz** · 06-08-2011, 11:59 PM

Wow, that's a great price. good work Lurch. I feel a little dudded at the price I paid... but oh well

I can see CRK getting flooded with enquiries about this pricing.

cmohr · 06-09-2011, 12:04 AM

Champion effort! Congrats, best possible result you could dream for.

MMmmmmmmmm.... Thinking K5.....No No... Must control self.......

Lurch · 06-09-2011, 12:51 AM

Glad to be of service.
Now just gotta find the funds myself - LOL

downunderman · 06-09-2011, 01:51 AM

Lurch, Looks as if I have to speak to the organ grinder then and not the monkey, as I have phoned both Perth and Melbourne, to be told the same thing, also from B+H they would not price match.

Lurch · 06-09-2011, 02:04 AM

I should make it abundantly clear that CR Kennedy DO NOT know that I have passed on this info.
So anyone else interested, I would suggest you follow the steps I have taken (which started by simply using the 'Contact Us' section of their website.

cmohr · 06-09-2011, 05:18 AM

Lurch, you did the leg work, you deserve the reward. I think most people should realise that just because one person has negotiated a great deal, it should not necessarily mean that the offer include themselves.

**Schraubstock** · 06-09-2011, 11:47 PM

Originally posted by Lurch

I should make it abundantly clear that CR Kennedy DO NOT know that I have passed on this info.
So anyone else interested, I would suggest you follow the steps I have taken (which started by simply using the 'Contact Us' section of their website.

Hi

I live in the neighborhood and drive past CRK (Melbourne) almost every day. Over the years I have been there numerous times about minor camera problems, advise and for a repair on my Metz flash. I usually talk to these guys a fair bit and I know them by name. From that I know that they are regular visitors to this forum and are fully aware of what is going on here.

Greetings

cardikat · 06-10-2011, 06:25 PM

Your post from CRK just took my breath away! I WAS going to buy from B&H in a few weeks, but this means a: I potentially buy it here in Aus and b: I HAVE THE CASH NOW! Breathe, Kath, breathe. It's the weekend and CRK won't be open until Tuesday....

Daemos · 06-11-2011, 11:15 AM

What was the price you stated?

Was it the $1095 + shipping + gst?

06-08-2011, 10:49 PM	#32
Lurch Veteran Member Join Date: Apr 2011 Location: Canberra, Australia Photos: Gallery \| Albums Posts: 582	Yeah, I'll do that however the impression I got from Buymart was that Buymart pay CR Kennedy to fix the camera I sent this: Originally posted by lurch: Good afternoon, I'm hoping you can clarify something for me? Yesterday and today I've been having an email conversation with an online seller called Buymart. It didnt take long to realise they are a parallel importer, so I questioned them about warranty. Below is the conversation. Is it correct? Is there any more information I as a consumer should know? Cheers, Jase ................ Good evening, I am currently hunting for a K-5, however I am concerned about purchasing from overseas. The CR Kennedy (Australia's Pentax supplier and warranty agent) specifically states that it will not honour warranties WITHOUT a completed International Warranty Slip (which must be filled out by the seller) Do your cameras come with said slip? Cheers, Jase ................................. Hi Jason, No, as this is parallel import, hence we provide store local service warranty which is serviced under Pentax AU authorised service dealer. Thanks Phillip ................................ Phillip, Ok - just so I have this right... It's not a 'Pentax' warranty, but a 'Buymart' warranty - however CR Kennedy (or one of their agents) do the work anyways? - Jase ........................... Hi Lurch, That is absolutely correct, for any warranty repairs it gets fixed with Authorised Pentax AU service dealer under Buymart warranty. Thanks Phillip ----------------------- Phillip Ok - thanks mate. Although it is not an official Pentax Warranty - that doesn't sound too bad. As long as it is still serviced within Australia (my primary concerns being both cost and downtime with shipping Overseas) that sounds great. Thank you for clearing that all up. - Jase ........................ Last edited by Lurch; 06-08-2011 at 10:56 PM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Info regarding price matching	Adam	Ask B&H Photo!	0	01-13-2011 01:10 PM
Price Matching on Memory Cards?	soppy	Ask B&H Photo!	2	12-02-2010 07:45 AM
Price Matching?	emergo	Ask B&H Photo!	3	06-04-2010 05:25 PM
Please help me understand color matching	sebberry	Digital Processing, Software, and Printing	5	02-19-2010 08:31 AM
Matching Pentax Color	Arrvon	Digital Processing, Software, and Printing	4	11-26-2009 07:39 PM

06-08-2011, 10:21 PM	#31
cmohr Pentaxian Join Date: Apr 2011 Location: Brisbane. Australia Photos: Gallery Posts: 1,824	Have you read this page on the CR Kennedy website. It does not metion anything about the filled out Warranty card meaning they will honour Warranty.??? Grey Importing Parallel and Grey Imports \| Photographic, Digital, Medical, Surveying, Surveillance, Digital Audio. CR Kennedy. Australia You should e-mail CRK with your converstion with Buymart to confirm what you have been told. Better to be safe than sorry, You've done so much investigating already, only takes one more e-mail to confirm with the actual people involved rather than a seconardy party.

06-08-2011, 11:28 PM	#33
Lurch Veteran Member Join Date: Apr 2011 Location: Canberra, Australia Photos: Gallery \| Albums Posts: 582	Ok, replay already: Originally posted by CR Kennedy: Jason, Our policy on grey imports are here: http://www.crkennedy.com.au/v1/index.cfm?pageID=465&pageRef=179&CFID=3541208&CFTOKEN=14534788 If you purchase a camera from BuyMart, the warranty will not be honoured in Australia. What price is BuyMart offering you (including shipping)? We'll match any legitamate internet price. Kind regards, Robert Kennedy Director 2 things: - I've highlighted that line since we've heard the opposite already in this thread. And THAT line come directly from the Director. - I've since replied with Buymarts price and shipping.... The saga continues....

06-08-2011, 11:43 PM	#34
Lurch Veteran Member Join Date: Apr 2011 Location: Canberra, Australia Photos: Gallery \| Albums Posts: 582	Well kids - here you go!! Originally posted by CR Kennedy: OK. I can match this price. You can pay via credit card (email me your details) or direct bank deposit. Please email me your delivery address (with mobile phone number for the courier). Kind regards, Robert Kennedy Director

06-08-2011, 11:51 PM	#35
eaglem Site Supporter Join Date: Feb 2009 Location: Perth Western Australia Photos: Gallery Posts: 43,160	Originally posted by Lurch Well kids - here you go!! Exactly as I was told by the WA State Manager, they prefer to keep the money in Australia rather than it being spent overseas.

06-08-2011, 11:58 PM	#36
philby85 Inactive Account Join Date: May 2011 Location: Sunshine Coast Queensland Posts: 31	Thats a great pick up Lurch ! Might do this myself as I want to get a K5 next month. Well done ! phil

06-08-2011, 11:59 PM	#37
wizofoz Site Supporter Join Date: Apr 2009 Location: Melbourne, Outer east. Photos: Gallery \| Albums Posts: 1,695	Wow, that's a great price. good work Lurch. I feel a little dudded at the price I paid... but oh well I can see CRK getting flooded with enquiries about this pricing.

06-09-2011, 12:04 AM	#38
cmohr Pentaxian Join Date: Apr 2011 Location: Brisbane. Australia Photos: Gallery Posts: 1,824	Champion effort! Congrats, best possible result you could dream for. MMmmmmmmmm.... Thinking K5.....No No... Must control self.......

06-09-2011, 12:51 AM	#39
Lurch Veteran Member Join Date: Apr 2011 Location: Canberra, Australia Photos: Gallery \| Albums Posts: 582	Glad to be of service. Now just gotta find the funds myself - LOL

06-09-2011, 01:51 AM	#40
downunderman Senior Member Join Date: Apr 2011 Location: Port hedland Photos: Gallery \| Albums Posts: 294 Original Poster	Lurch, Looks as if I have to speak to the organ grinder then and not the monkey, as I have phoned both Perth and Melbourne, to be told the same thing, also from B+H they would not price match.

06-09-2011, 02:04 AM	#41
Lurch Veteran Member Join Date: Apr 2011 Location: Canberra, Australia Photos: Gallery \| Albums Posts: 582	I should make it abundantly clear that CR Kennedy DO NOT know that I have passed on this info. So anyone else interested, I would suggest you follow the steps I have taken (which started by simply using the 'Contact Us' section of their website.

06-09-2011, 05:18 AM	#42
cmohr Pentaxian Join Date: Apr 2011 Location: Brisbane. Australia Photos: Gallery Posts: 1,824	Lurch, you did the leg work, you deserve the reward. I think most people should realise that just because one person has negotiated a great deal, it should not necessarily mean that the offer include themselves.

06-09-2011, 11:47 PM	#43
Schraubstock Site Supporter Join Date: Oct 2010 Location: Melbourne Photos: Gallery Posts: 3,386	Originally posted by Lurch I should make it abundantly clear that CR Kennedy DO NOT know that I have passed on this info. So anyone else interested, I would suggest you follow the steps I have taken (which started by simply using the 'Contact Us' section of their website. Hi I live in the neighborhood and drive past CRK (Melbourne) almost every day. Over the years I have been there numerous times about minor camera problems, advise and for a repair on my Metz flash. I usually talk to these guys a fair bit and I know them by name. From that I know that they are regular visitors to this forum and are fully aware of what is going on here. Greetings

06-10-2011, 06:25 PM	#44
cardikat Junior Member Join Date: Dec 2006 Location: Esperance, Australia Posts: 28	Your post from CRK just took my breath away! I WAS going to buy from B&H in a few weeks, but this means a: I potentially buy it here in Aus and b: I HAVE THE CASH NOW! Breathe, Kath, breathe. It's the weekend and CRK won't be open until Tuesday....

06-11-2011, 11:15 AM	#45
Daemos Senior Member Join Date: Mar 2009 Posts: 106	What was the price you stated? Was it the $1095 + shipping + gst?