Pentax looking good in JD Power Satisfaction survey

**robbiec** · 06-29-2012, 04:22 AM - **1 Like**

Long and short? Pentax comes first with a satisfaction score of 899 out of 1000. And that there seems to be a shift of Pentax's customer base in the SLR market from casual photographers to those who prefer to regard themselves as Semi-Pro or Professional.

**dadipentak** · 06-29-2012, 04:41 AM

How 'bout that! I wonder whether the shift to pro is related to the economy: people going pro/semi pro to milk out a couple of quid--like the guy with a lawn mower who loses his retail job & becomes a landscaper.

**rbefly** · 06-29-2012, 04:53 AM

Hello Robbiec,
Thanks for posting the survey results, very interesting.
I think it's revealing that the respondents were online buyers. Imagine what would (will?) happen if Pentax DSLR's and lenses were available in camera shops, discount stores and other brick + mortar outlets?
Most folks, when spending upwards of $1,000 USD, like to "Kick the tires" and try the fit. A simple concept, no?
Ron

panoguy · 06-29-2012, 05:10 AM

Here is the direct link to the press release:
J.D. Power and Associates Reports: DSLR Camera Average Online Purchase Price... -- WESTLAKE VILLAGE, Calif., June 28, 2012 /PRNewswire/ --

Someone should tweet this @nedbunnell - his office could use the free publicity! (Won't be me on twitter since I avoid it, and fb, etc.)

Asahiflex · 06-29-2012, 05:28 AM

Originally posted by panoguy

Here is the direct link to the press release:
J.D. Power and Associates Reports: DSLR Camera Average Online Purchase Price... -- WESTLAKE VILLAGE, Calif., June 28, 2012 /PRNewswire/ --

Someone should tweet this @nedbunnell - his office could use the free publicity! (Won't be me on twitter since I avoid it, and fb, etc.)

However, Pentax USA already posted this on their Facebook page. I saw it this morning

eddie1960 · 06-29-2012, 06:15 AM

Originally posted by Asahiflex

However, Pentax USA already posted this on their Facebook page. I saw it this morning

And I saw a tweet on it from @Pentaxian and I'm certain I saw Ned in the followers

RonHendriks1966 · 06-29-2012, 06:17 AM

So they didn't got in contact with all complainers overhere. These survey's are always just about the level of nice to read and not for to believe. Nice people are giving nice ratings to their wel thought over purchase. The shift to semi-pro is something I see overhere too. Lots of women who start to make babypictures and pictures for childrens party's and pets. Taking a course to understand some basics and off you go with your bussiness. With the current stand of technics in camera's that does make it more easy then 10 years ago.

**boriscleto** · 06-29-2012, 06:23 AM

Originally posted by RonHendriks1966

So they didn't got in contact with all complainers overhere. These survey's are always just about the level of nice to read and not for to believe. Nice people are giving nice ratings to their wel thought over purchase. The shift to semi-pro is something I see overhere too. Lots of women who start to make babypictures and pictures for childrens party's and pets. Taking a course to understand some basics and off you go with your bussiness. With the current stand of technics in camera's that does make it more easy then 10 years ago.

The results of everyone considering themselves "pros" can be seen on youarenotaphotographer every day...

ruggiex · 06-29-2012, 06:31 AM

But but but that crappie AF!

It's great news and makes it easier to suggest the brand to others when they are considering a DSLR.

panoguy · 06-29-2012, 06:42 AM

Originally posted by Asahiflex

However, Pentax USA already posted this on their Facebook page. I saw it this morning

Cool. Like I said, I avoid fb, etc. (Hey, I'm not anti-social, just pro-privacy!)

Originally posted by ruggiex

But but but that crappie AF!

Thankfully, JD Power didn't survey pentaxforums.com members...

RonHendriks1966 · 06-29-2012, 06:42 AM - **1 Like**

Originally posted by boriscleto

The results of everyone considering themselves "pros" can be seen on youarenotaphotographer every day...

Well who wouldn't want a last picture off your dead baby going to the semetary

coon · 06-29-2012, 08:29 AM

Well, I don't want to spoil the fun, but with 8100 people participating and let's say 10% market share of Pentax, about 810 people who participated are not really enough to draw any conclusions. The uncertainties in the result are then about +/-32 points. Uncertainties for Canikon will be lower (higher market share), but the only real outcome seems to be that Panasonic gets ratings that are below the industry average. And they do not produce DSLRs (in the original sense, with movable mirrors inside...), do they? I can't really get rid of the feeling that this is another worthless survey result.

Hmm, now I did spoil the fun...

coon

**dadipentak** · 06-29-2012, 08:43 AM

Originally posted by RonHendriks1966

Well who wouldn't want a last picture off your dead baby going to the semetary

Gareth.Ig · 06-29-2012, 09:08 AM

Originally posted by coon

Well, I don't want to spoil the fun, but with 8100 people participating and let's say 10% market share of Pentax, about 810 people who participated are not really enough to draw any conclusions. The uncertainties in the result are then about +/-32 points. Uncertainties for Canikon will be lower (higher market share), but the only real outcome seems to be that Panasonic gets ratings that are below the industry average. And they do not produce DSLRs (in the original sense, with movable mirrors inside...), do they? I can't really get rid of the feeling that this is another worthless survey result.

Hmm, now I did spoil the fun...

coon

You could have a sample mean within +/-5% of the population mean 19 times out of 20 assuming they managed a random sampling of just 384 individuals. I guess its not a random sample, as its based on online purchases...but I don't see how you can arrive at +/-32 points.

I'm not a stats prof though.

coon · 06-29-2012, 09:57 AM

Originally posted by Gareth.Ig

You could have a sample mean within +/-5% of the population mean 19 times out of 20 assuming they managed a random sampling of just 384 individuals. I guess its not a random sample, as its based on online purchases...but I don't see how you can arrive at +/-32 points.

I'm not a stats prof though.

But these 5% are equivalent to about 45 points (with a mean of 899 points). And the difference between Pentax and the industry standard is only 11 points or 1.24%. So not very meaningful.

I also did not calculate anything "correctly", I just applied the estimate 'uncertainty = mean/sqrt(N)', and that gives about 32 for mean=899 and N=810 (number of samples). It was more or less a plausibility check only.

coon

06-29-2012, 04:22 AM - 1 Like	#1
robbiec Site Supporter Join Date: Feb 2009 Location: Cork Photos: Albums Posts: 1,882	Pentax looking good in JD Power Satisfaction survey JD Power Survey Link Long and short? Pentax comes first with a satisfaction score of 899 out of 1000. And that there seems to be a shift of Pentax's customer base in the SLR market from casual photographers to those who prefer to regard themselves as Semi-Pro or Professional.

06-29-2012, 04:53 AM	#3
rbefly Site Supporter Join Date: Oct 2009 Location: Denver, Colorado Photos: Albums Posts: 2,030	Try' em? Hello Robbiec, Thanks for posting the survey results, very interesting. I think it's revealing that the respondents were online buyers. Imagine what would (will?) happen if Pentax DSLR's and lenses were available in camera shops, discount stores and other brick + mortar outlets? Most folks, when spending upwards of $1,000 USD, like to "Kick the tires" and try the fit. A simple concept, no? Ron

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06-29-2012, 04:41 AM	#2
dadipentak Site Supporter Join Date: Jul 2008 Location: Baltimore, Maryland Photos: Gallery Posts: 11,590	How 'bout that! I wonder whether the shift to pro is related to the economy: people going pro/semi pro to milk out a couple of quid--like the guy with a lawn mower who loses his retail job & becomes a landscaper.

06-29-2012, 05:10 AM	#4
panoguy Pentaxian Join Date: Sep 2007 Location: Washington, D.C. Photos: Gallery \| Albums Posts: 3,327	Here is the direct link to the press release: J.D. Power and Associates Reports: DSLR Camera Average Online Purchase Price... -- WESTLAKE VILLAGE, Calif., June 28, 2012 /PRNewswire/ -- Someone should tweet this @nedbunnell - his office could use the free publicity! (Won't be me on twitter since I avoid it, and fb, etc.)

06-29-2012, 05:28 AM	#5
Asahiflex Pentaxian Join Date: Jan 2008 Location: Netherlands Photos: Gallery Posts: 2,795	Originally posted by panoguy Here is the direct link to the press release: J.D. Power and Associates Reports: DSLR Camera Average Online Purchase Price... -- WESTLAKE VILLAGE, Calif., June 28, 2012 /PRNewswire/ -- Someone should tweet this @nedbunnell - his office could use the free publicity! (Won't be me on twitter since I avoid it, and fb, etc.) However, Pentax USA already posted this on their Facebook page. I saw it this morning

06-29-2012, 06:15 AM	#6
eddie1960 Veteran Member Join Date: Aug 2010 Location: Toronto Photos: Gallery \| Albums Posts: 13,666	Originally posted by Asahiflex However, Pentax USA already posted this on their Facebook page. I saw it this morning And I saw a tweet on it from @Pentaxian and I'm certain I saw Ned in the followers

06-29-2012, 06:17 AM	#7
RonHendriks1966 Banned Join Date: Jan 2009 Photos: Gallery Posts: 9,675	So they didn't got in contact with all complainers overhere. These survey's are always just about the level of nice to read and not for to believe. Nice people are giving nice ratings to their wel thought over purchase. The shift to semi-pro is something I see overhere too. Lots of women who start to make babypictures and pictures for childrens party's and pets. Taking a course to understand some basics and off you go with your bussiness. With the current stand of technics in camera's that does make it more easy then 10 years ago.

06-29-2012, 06:23 AM	#8
boriscleto Loyal Site Supporter Join Date: Dec 2009 Location: North Syracuse, NY Photos: Gallery Posts: 16,475	Originally posted by RonHendriks1966 So they didn't got in contact with all complainers overhere. These survey's are always just about the level of nice to read and not for to believe. Nice people are giving nice ratings to their wel thought over purchase. The shift to semi-pro is something I see overhere too. Lots of women who start to make babypictures and pictures for childrens party's and pets. Taking a course to understand some basics and off you go with your bussiness. With the current stand of technics in camera's that does make it more easy then 10 years ago. The results of everyone considering themselves "pros" can be seen on youarenotaphotographer every day...

06-29-2012, 06:31 AM	#9
ruggiex Veteran Member Join Date: Feb 2010 Location: East Bay Area Photos: Gallery Posts: 811	But but but that crappie AF! It's great news and makes it easier to suggest the brand to others when they are considering a DSLR.

06-29-2012, 06:42 AM	#10
panoguy Pentaxian Join Date: Sep 2007 Location: Washington, D.C. Photos: Gallery \| Albums Posts: 3,327	Originally posted by Asahiflex However, Pentax USA already posted this on their Facebook page. I saw it this morning Cool. Like I said, I avoid fb, etc. (Hey, I'm not anti-social, just pro-privacy!) Originally posted by ruggiex But but but that crappie AF! Thankfully, JD Power didn't survey pentaxforums.com members...

06-29-2012, 06:42 AM - 1 Like	#11
RonHendriks1966 Banned Join Date: Jan 2009 Photos: Gallery Posts: 9,675	Originally posted by boriscleto The results of everyone considering themselves "pros" can be seen on youarenotaphotographer every day... Well who wouldn't want a last picture off your dead baby going to the semetary

06-29-2012, 08:29 AM	#12
coon Inactive Account Join Date: Feb 2009 Location: Netherlands Posts: 7	Well, I don't want to spoil the fun, but with 8100 people participating and let's say 10% market share of Pentax, about 810 people who participated are not really enough to draw any conclusions. The uncertainties in the result are then about +/-32 points. Uncertainties for Canikon will be lower (higher market share), but the only real outcome seems to be that Panasonic gets ratings that are below the industry average. And they do not produce DSLRs (in the original sense, with movable mirrors inside...), do they? I can't really get rid of the feeling that this is another worthless survey result. Hmm, now I did spoil the fun... coon

06-29-2012, 08:43 AM	#13
dadipentak Site Supporter Join Date: Jul 2008 Location: Baltimore, Maryland Photos: Gallery Posts: 11,590	Originally posted by RonHendriks1966 Well who wouldn't want a last picture off your dead baby going to the semetary

06-29-2012, 09:08 AM	#14
Gareth.Ig Veteran Member Join Date: Apr 2011 Location: Cochrane, AB Photos: Gallery Posts: 508	Originally posted by coon Well, I don't want to spoil the fun, but with 8100 people participating and let's say 10% market share of Pentax, about 810 people who participated are not really enough to draw any conclusions. The uncertainties in the result are then about +/-32 points. Uncertainties for Canikon will be lower (higher market share), but the only real outcome seems to be that Panasonic gets ratings that are below the industry average. And they do not produce DSLRs (in the original sense, with movable mirrors inside...), do they? I can't really get rid of the feeling that this is another worthless survey result. Hmm, now I did spoil the fun... coon You could have a sample mean within +/-5% of the population mean 19 times out of 20 assuming they managed a random sampling of just 384 individuals. I guess its not a random sample, as its based on online purchases...but I don't see how you can arrive at +/-32 points. I'm not a stats prof though.

06-29-2012, 09:57 AM	#15
coon Inactive Account Join Date: Feb 2009 Location: Netherlands Posts: 7	Originally posted by Gareth.Ig You could have a sample mean within +/-5% of the population mean 19 times out of 20 assuming they managed a random sampling of just 384 individuals. I guess its not a random sample, as its based on online purchases...but I don't see how you can arrive at +/-32 points. I'm not a stats prof though. But these 5% are equivalent to about 45 points (with a mean of 899 points). And the difference between Pentax and the industry standard is only 11 points or 1.24%. So not very meaningful. I also did not calculate anything "correctly", I just applied the estimate 'uncertainty = mean/sqrt(N)', and that gives about 32 for mean=899 and N=810 (number of samples). It was more or less a plausibility check only. coon