Originally posted by boriscleto You will probably be able to hear the laughing from Denver...
Now, now. They have new leadership in Denver. Remember, Mr. Malcolm is well rooted in an industry agnostic business and market philosophy inclusive of research, strategy, product, branding, advertising, customer retention, talent development and P&L management.
If he's actually an expert on customer retention, as his LinkedIn profile states, then I look forward to his addressing the MAP issue along with a few other things - like poor CS, lack of parts and accessories carried by Pentax USA, etc.