Originally posted by Docrwm Please don't take offense but I thought he was head of Pentax USA and you are in Canada. I have had great responses from Pentax Canada and they seem, by comparison anyway, to be doing a MUCH better job than Pentax USA.
Ditto on he should just come here and interact like a regular person.
No worries, no offense taken. I'm somewhat surprised that I got this opportunity, given that I am such a newbie to the photography scene (I stated such a thing in my original email), but they are aware for sure that I am in Vancouver because they cited the time difference when scheduling the call.
Also, I made a mistake. Jim Malcolm is Exec VP of Pentax Ricoh AMERICAS, which probably means both North and South America (hence why Gabriel F Fontes from Brazil got a scheduled call as well).
My understanding based on my limited research so far is that this is a fairly new transition in leadership for Pentax Americas, since Ned Bunnel retired only in September 2012. Perhaps this is Mr. Malcolm's way of getting a feel for what Pentaxians are thinking.
I will definitely suggest some sort of official correspondence/communication with the Pentax Forums. I certainly would not be as interested as I am in the affairs of Pentax without these forums, as it's such a concentrated space of people who are really into Pentax. The benefits of such a thing are obvious.