Originally posted by Docrwm They keep personnel that really don't know the system, don't display any real enthusiasm for the brand, and dis us as loyal customers by snubbing this forum and not even answering questions that have raised some concern among even the most ardent supporters of the brand. Seems we care more about Pentax then the paid employees - most of whom appear to treat this as just another job in a series of them.
It takes exceptional and inspired leadership to motivate employees to invest the emotional capital in the company that an entrepreneur has. It can be done. But it is extremely difficult and takes a powerful, outgoing, charismatic leader who is willing to get out in front of his employees and his customers and explain his/her vision and passion. I don't see Ricoh being that type of company. Pentax (the brand) could be. I get excited thinking about what could be done with just a little inspiration, marketing and vision. But I don't see it happening. I would love to take a crack at it, taking a lost cause and building a powerhouse company. But sadly I don't think the corporate structure allows for it. Those employees are probably good folks trying to earn a living and do a good job but they won't be allowed to think outside the box or take risks.
And let's face it, having a presence on this forum (or any other) is a huge risk. We have already seen (many times) that simple conversations get misinterpreted to a point of no longer even resembling the original statement. And then Pentax gets accused of not delivering on something that they actually said they were not going to do.
To be fair this forum (and the online world) moves at a completely different pace than the real world. It is fine for us to say: you should do this or that, you should improve this or change that but much harder to actually make it happen. I am confident that if Pentax could improve the AF system they would. I am confident that if Pentax could release a new FF camera this month they would. I really doubt they are holding those things back just to make us mad.