Originally posted by monochrome
All is developing as has been foretold.
I remain convinced Pentax under Hoya outsourced everything, including website design and maintenance, to a series of contract companies. This is the first of many steps (IMHO) to bring back in house many elements of the Americas Division sales, service and support functions. Such steps are part and parcel of the strategy to restore a modern Dealer Distribution Network that complements and thrives next to internet sales.
Monochrome,
I do hope this is part of the "plan." However, after just retiring from public education, the most useful white paper is "on the wall in the stall."