Originally posted by dansamy
...Sears parts...
The Sears service center near me used to be great but went way downhill late 1990s. Not sure if it was a systemic issue or poor management at that one store. I think they stopped repairing locally and shipped everything out. They dropped a fairly new TV and offered only a $50 credit towards a new one; took a lot of fighting to get fair reimbursement for their error. Repairs took a long time. Items would come back from "repair" with the same or new problems.
I gave up on Sears and use a local chain, P.C. Richards, for most of my appliances.