Originally posted by Rupert f you can't provide good service to your customers you don't deserve to stay in business.......and probably won't! I haven't seen any indication that Ricoh has much concern for their customers......if you have, let's hear it?
Well, fanboys, I'm still waiting...let's hear it?
*Maybe you can report that Pentax has finally, after years of being silent, offered to repair or replace failed SDM lenses with lenses that actually work as specified?
*Maybe you can report that in an effort for open and transparent communication with their customers, they have officially acknowledged the mirror flapping on the K3 and are working to correct it? I said "official" ...not little Johnny saying someone he knew, heard that someone he knew, heard it from Ricoh.
*Maybe you can report that their original statements when they bought out Hoya of expanding the Pentax brand in retail shops across America is finally coming to reality? Currently, there are market areas in America with as many a 6 million people that couldn't find a Pentax in a retail store if their life depended on it.
* Maybe you can report that one of Ricoh's first actions, which was to raise prices on their lenses, is being acknowledged as a mistake and they are correcting it?
Look, I think Pentax makes great cameras, I love my K5, it has been fantastic. It has been a good value and a workhorse for me with little or no complaint. However, I did not buy it for the great service of Pentax...because it doesn't exist. If you think it does, that's wonderful.......fantasies are fun, but they are not real. Maybe you feel a need to defend "your brand" to the death and think that someone over in Japan appreciates you for it. They don't, they don't even know you exist and wouldn't care if they did. That is reality. You can still love your Pentax (I do!) but being ridiculously defensive make you look stupid in light of the facts. If you have other facts ...well, let's hear them?
Monochrome......I'll read your 10,000 posts after you read my 12,000+ posts. You won't find me as any rabid Pentax basher, it's just not there, but it does irritate when fanboys try to spin reality, and it happens all to often when there is a problem. Pentax is not some "god" of a company, deserving our worship like little sheep, it is a business and we should expect it to perform accordingly, not excuse their failures.
Regards!