Originally posted by ShadowMan Sorry... are you saying my post is BS or are you referring to your experience?
I was told that by whomever I spoke to at the Ricoh Canada Sales Dept. after I couldn't get a straight answer from Sun Camera. The (now) former Ricoh Service Manager also stated that 2 of their technicians were now working out of Sun. I got the distinct impression that nobody was sure what to tell the public at the time. My lenses landed there on the very first day they started forwarding repairs to Sun so it was really just bad timing for me.
I'm happy to say they are now in an approved repair status so I'm just waiting for notification that they are finished and being shipped back to me.
Not your post. The claim that they have two Pentax technicians on staff vs. the fact that Sun Camera told me that a Pentax technician would be going in to examine my camera because their own on-staff techs were "stumped". As I ended my post, I have my fingers crossed that this is just a few bumps in the road as I've been a fan of Pentax gear for as long as I can remember
---------- Post added 07-03-14 at 09:43 AM ----------
Originally posted by aleonx3 Wonder if this is the case when the cost of repair would be far more than buying another newer body, just saying... my past experience using their service before they move to new location have been positive.
Don't believe it is a cost thing, if it was why not just come out and say it would be cost prohibitive to fix? The only reason I'm looking at fixing a 10 year old camera is that it will be the hand-me-down to my kids (10 & 8) as their first DSLR as they've already outgrown their P&S cameras.
I guess I'll count myself as one of the luckier users since I've only had two dealings with Pentax service in the last decade (this one, and one back in 2004), and never had a need before then with my film SLRs. I whole heartedly agree that my experience with Pentax's in house service dept. was phenomenal. I truly hope this is just road bumps and things will get better as they get more familiar with Pentax gear.
Just got off the phone with Sun Camera Service. Supposedly they are still waiting for the Pentax tech to go by, and now don't know when that will be.