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09-24-2014, 11:55 AM   #136
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My lens is out of repair today!

09-24-2014, 12:15 PM   #137
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I hope they fixed it.
09-24-2014, 01:32 PM   #138
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QuoteOriginally posted by Nakedgun Quote
I hope they fixed it.
I do too! It is now in the "confirmed Shipping" section. Man, I hope the log-jam is open and they start providing the service that Pentax/Ricoh deserve.
09-24-2014, 03:44 PM   #139
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QuoteOriginally posted by mysterick Quote
I do too! It is now in the "confirmed Shipping" section. Man, I hope the log-jam is open and they start providing the service that Pentax/Ricoh deserve.
Congratulations and I hope you're right
Unfortunately a couple of days ago I got this screen, but at least I know they are actually looking at it!:
Name:  9-24-2014-Ricoh-Service-&-Repair.jpg
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09-24-2014, 03:57 PM   #140
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Tom, That's where I started. Have you been in contact at all? My lens arrived at Precision on 8/20 (they say 9/5). So as it turns out it is taking a bit over a month; not bad. I have been bitchin' a lot to everyone so I don't know if that sped it up or not. BUT, my lingering complaint is their total lack of response/communication while at the same time touting their good customer service (with two testimonials). I frankly find that a very dishonest way to provide a service. I sure hope that comes around as well, I think my 40mm is focus sputtering.
09-24-2014, 05:53 PM   #141
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QuoteOriginally posted by mysterick Quote
Tom, That's where I started. Have you been in contact at all? My lens arrived at Precision on 8/20 (they say 9/5). So as it turns out it is taking a bit over a month; not bad. I have been bitchin' a lot to everyone so I don't know if that sped it up or not. BUT, my lingering complaint is their total lack of response/communication while at the same time touting their good customer service (with two testimonials). I frankly find that a very dishonest way to provide a service. I sure hope that comes around as well, I think my 40mm is focus sputtering.
Yes, I've talked to people at Ricoh many times and Precision once. Mine started to move after talking to one helpful guy at Ricoh.
09-26-2014, 11:55 AM - 1 Like   #142
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My lens is back and it seems to work properly. I will check it out more tomorrow.
August 20-September 26 is not bad timing. Feeling a little humbled but I am still
hopeful that Precision will begin to answer their telephone and emails. In the end
my frustration could have been avoided by that simple customer courtesy.

Last edited by mysterick; 09-26-2014 at 12:12 PM. Reason: added a comment
09-26-2014, 01:13 PM   #143
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The "waiting for parts" icon is gone and back to "in repair". I hope that's a good sign.

09-26-2014, 02:58 PM   #144
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Wow. Aug 20 to Sep 26? My lens arrived at CRIS on Jul 3rd. I've been out and about enjoying some hikes and biking so didn't attempt any calls to Precision the past 2 days. I work night shift next week. Maybe some magic will happen over the next 7 days while I'm sleeping.
10-02-2014, 01:36 PM - 1 Like   #145
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My camera is finally out of repair and they have a tracking number, Originally logged in on 7/17 at CRIS.
Name:  20141002-Precision-Camera---Repair-Status-Lookupa.jpg
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I've got a new K-50 arriving tomorrow , one of the amazing deals at Adorama right now. I should have bought it two months ago when they had a similar deal.
10-02-2014, 10:05 PM   #146
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Mmm seems to slowly go back to normal.
I hope.
10-03-2014, 05:01 AM - 1 Like   #147
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QuoteOriginally posted by thibs Quote
Mmm seems to slowly go back to normal.
I hope.
If "normal" means several weeks and poor communication, then that's still not very good.
10-04-2014, 09:26 AM - 1 Like   #148
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QuoteOriginally posted by ramseybuckeye Quote
My camera is finally out of repair and they have a tracking number, Originally logged in on 7/17 at CRIS.
Attachment 239228
I've got a new K-50 arriving tomorrow , one of the amazing deals at Adorama right now. I should have bought it two months ago when they had a similar deal.
Mine has also been shipped and should be here by Wednesday apparently. 4 months of waiting better be worth it. I want it to be chrome plated that can also be used as an hand grenade during photographty disputes
10-04-2014, 09:50 AM   #149
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QuoteOriginally posted by Edgar_in_Indy Quote
If "normal" means several weeks and poor communication, then that's still not very good.
Where did I wrote things were normal ?
10-04-2014, 12:09 PM   #150
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By "normal" you mean normal for C.R.I.S. We don't know what the norm for Precision Camera is yet.
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