Originally posted by GrantH. sked to fork over the money to permit repair. I am super disappointed. They told me 3 weeks later that they would be ordering a part and its arrival date would be 12/1/2014....still waiting.
Whatever you do BEWARE of these guys!
They don't charge your card until the repairs are completed and the equipment is shipped back to you. A three or more week wait for parts from Japan, Malaysia or the Philippines is not unusual. It also happens to be the holiday season which causes delays in shipping. I just sent a Priority Package to a friend and it took 4 days when it usually takes two. I avoid mail and oversea orders throughout December when ever I can for that reason.
An order from some camera equipment from Singapore once took over six months in the mail. I was just about to put a tracer out when it arrived. Normally it takes about a week.
If it is warranty service you have no choice except to send it to Precision. If you sent you camera to another authorized service center for warranty work they would forward it to Precision and you'd have further delays and tracking problems.
You can argue that they should have the parts in stock but few companies keep inventories of expensive parts and assemblies that may sit in inventory for years or never be used. Maybe before the mid 80s companies could afford to do that but not now.
If you have been following the repair stories it seems since mid-September the main delay has been waiting for parts. The situation was no different in this regard with C.R.I.S. C.R.I.S. was better in communicating.