Thanks Rick for the referral.
I'm trying out the email route first since it is harder to call.
Precision camera can reply to my email at their own time if the phones are always busy.
I gave them the make and model of my DSLR and the serial of course together with the work order number they gave me at Criscam and the customer number provided for me from Criscam too.
I hope they can find my K50 DSLR. It's kinda hard not being able to use my camera when in the first place I bought that immediately for the purpose of being excited and using it for a grand reunion.
Alas, it broke down even before the event and it's taking a long time to repair it.
The price of the K50 has gone down now several times since I bought mine brand new.
I'm being regretful of buying and upgrading to that K50 now which is out of commission and as good as a paper weight since I can't use it.