Originally posted by loco Thank you Maria.
Well, I talked with Charlene at Precision again and now the part that was backordered until Dec. 5 is backordered with "no ETA"! Quite disconcerting. I am beginning to wonder if I will ever get my K-30 back. I wrote Ricoh and they replied saying they cannot provide an ETA on parts ordered from Japan. Exactly why is that? If they can't, who can? There is no excuse for a company to tell a customer that they cannot even estimate how long they will have their camera for warranty repair! Who ever heard of such a thing?
I wrote again and let Ricoh have it. For all the good it will do. But at least I vented. Very frustrated here.
So - a K30. Your camera could be as old as 32 months. The part might not even be in production any more, especially if it is a circuit board.
If the part is manufactured by an outside supplier who cannot give an ETA what is Ricoh to do?
What should a manufacturer do, keep a supply of every conceivable part for every camera ever made in a warehouse somewhere - whether the manufacturer out-sourced or self-sourced each part - ready to airfreight anywhere on earth at a moment's notice? Are you willing to pay the freight for a single part? Are you willing to wait weeks for a bulk shipment of parts for many repairs, but not pay extra for airfreight?
Should each region keep a mirror of the main parts warehouse list ready to FedEx from (say) Denver to (say) Connecticut?
Are you willing to pay the cost of all that when
you buy a camera - whether yours ever breaks or not - so the statistically small number of buyers whose cameras
do break can have
their cameras back in 10 days?
For a $600 camera?
The unfortunate truth is cameras are disposable. You
might have bought your camera on end-of-life close-out, at a clearance price, with a one year warranty that you expect to be fulfilled - and you are justifiably upset - but in these times of vicious price competition at Big Box merchhants, soft costs are still costs. There just might not be a solution that works.