Originally posted by jatrax In my case they really did not have 'company' accounts at that time, everyone used their personal account. And yes, that is not proper but that's how it was done. In Ricoh's case it appears the registered contact used a @prac.com account but that person is no longer an employee. Why dead accounts are not forwarded to an email admin is another question but stuff happens.
Both cases are huge flaws in the system. I can understand the mom and pop company just starting up not having that sorted. However, with Ricoh, these shouldn't be going to a single employee account, but to an account that redirects to several people in the chain. Or at least, as you said, redirecting to a catchall admin. These type of issues are very avoidable... this stuff should never happen within major corporations.
I mean, at the end of the day, it isn't a massive issue. But it does show how flawed some parts of their company are (in terms of communication).. I mean they are a multibillion dollar company and they can't get contact information sorted internally over such a simple matter? That doesn't build confidence on the consumer level with me..
What does a potential customer think when they hit the pentax gallery to see what a Pentax camera can do and are greeted with a godaddy page. hahahaha.. it looks like amateur hour to them.