Originally posted by normhead Smart corporations do that by keeping their customers happy. Happier customers means more customers and more profits. At least that's the way it's supposed to work.
Certainly true if they want to thrive, but that's a far cry from 'corporations exist to serve customers'. Corporations are entitled to choose what they do. They are not obligated to meet every demand of every person with a keyboard.
We I think all agree that Ricoh Imaging Americas has not met the standard of good customer service (maybe not good anything). I hope some Posters can distinguish that from Pentax products generally. NA is a real problem. K-1 faults aren't (yet).