Originally posted by clackers With all due respect, @Zoolander, I think there's a certain amount of fantasy and wishful thinking in your essay. Good onya, anyway, your heart's always been in the right place!
A company needs to be *selective* about engagement. It can't listen to vocal, uninformed minorities. They will consult and research products in a reliable manner.
We have a (former) Pentax ambassador here on the forums who's hinted that Tokyo does not necessarily heed or even inform overseas Ricoh distributors.
They did not ask PF members to contribute to the building or test the K-1 ... they hired some Japanese pro photographers and used their own local employees to take snapshots.
Small groups of PF members for years have dominated discussions and agitated for mirrorless, mechanical stabilization of video, retro, class-leading AF, etc, and been bitterly disappointed again and again. So much for people who reckon these forums are full of Pentax fanboys ... it's actually been the home of many, many more dreary naysayers ... hence the 'Doomed' stereotype.
Did you read Adam's interview with the Ricoh Imaging chairman at Photokina?
That pretty much confirmed Pentax's transition to a premium brand. They will not be serious about consumer end marketshare grab attempts like the K-500 or store presence or mass marketing or whatever. Canon and Nikon are bleeding and can't make money with that model, how could a small company?
And it will mean a tendency for new lenses and bodies to be big dollar items, not bargains. A lot of forum members are price-sensitive and will be disappointed by that.
Yes this may all be well and good, but what did chairman Kaga from the interview say:
"After the release of the K-1, we are getting a lot of nice hints. We want to communicate with our fans more closely, through the forum as well as direct events.
We want to listen to the customer's voice, because our success only comes from the users. We want to satisfy users, and then they will respect our products. We can then deliver new products according to their advice."
Read more at:
Photokina 2016 Pentax Interview - Photokina 2016 | PentaxForums.com
From the horses mouth ......how ironic just yesterday I was saying that Pentax does look at the forums and look at what their customers are yacking about.
---------- Post added 09-25-16 at 09:26 PM ----------
Originally posted by beholder3 Seller perspective:
They have much better and reliable methods of doing market research than caring about random forum whishlists (mostly from the usual worthless suspects). It makes good business sense to ignore all wishlists here alltogether in favor of statistical relevant data from people who they believe will actually put their money where their mouth is - the latter is where 95% wishlist-authors fail miserably
What did chairman Saito say:
After the release of the K-1, we are getting a lot of nice hints. We want to communicate with our fans more closely, through the forum as well as direct events.
We want to listen to the customer's voice, because our success only comes from the users. We want to satisfy users, and then they will respect our products. We can then deliver new products according to their advice.
Read more at:
Photokina 2016 Pentax Interview - Photokina 2016 | PentaxForums.com
Well there you have it. Christmas wish lists from "the usual worthless suspects" are in ! But you should have already known this because during every photo show Pentax forums interviews the big wigs from Pentax and they always say that they're listening to users on the forum.
No need to thank me, just thank the "usual worthless suspects" as you call them.