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dcpropilot · 08-02-2017, 05:06 PM

Where on Earth is the Ricoh Imaging HQ in the U.S.? Did they recently move to Atlanta? Can't keep track.

Winder · 08-02-2017, 05:26 PM

I think they just have a Post Office box now.

**monochrome** · 08-02-2017, 06:13 PM

I think Ricoh Imaging Americas is kind of a virtual company. It has employees who do actual work but it doesn't seem to have physical offices. It appears everything is done by Skype; the sales force seems to be Brokers; most of the visible business flags (website, webstore, Customer Service, etc.) seem to be contractors. They don't seem to stock parts, they don't do repair or warranty work, they don't seem to have inventory - so I shouldn't be surprising to learn they don't have offices.

lukulele · 08-02-2017, 06:32 PM

Originally posted by monochrome

I think Ricoh Imaging Americas is kind of a virtual company. It has employees who do actual work but it doesn't seem to have physical offices. It appears everything is done by Skype; the sales force seems to be Brokers; most of the visible business flags (website, webstore, Customer Service, etc.) seem to be contractors. They don't seem to stock parts, they don't do repair or warranty work, they don't seem to have inventory - so I shouldn't be surprising to learn they don't have offices.

They have a large office/service/distribution near the airport in Charlotte and other offices across North Carolina for the copier clientele. Used to drive by it every day before escaping Charlotte.

Zygonyx · 08-02-2017, 07:05 PM

If like in Europe, RI's french offices have merged with Ricoh's headoffices in an economy making decision, more than a year from now.
The "logistics" has been kept in Germany as far as i know and up to now.
After-sales and repair service has been subcontracted for years, with returns to Japan for more highly qualified works.

biz-engineer · 08-02-2017, 07:30 PM

No local office and remote locations is less a problem these days, shipping is fast, parcels sent in the afternoon arrive the next day in the morning, as long as there is someone to take care.

Adam · 08-03-2017, 02:06 AM

Originally posted by dcpropilot

Where on Earth is the Ricoh Imaging HQ in the U.S.? Did they recently move to Atlanta? Can't keep track.

Their HQ is just outside NYC, same as Ricoh proper. Atlanta is their new in-house tech support center, which has also been merged with Ricoh's.

Adam
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D1N0 · 08-03-2017, 02:47 AM

Ricoh has some surplus copier sales force. Maybe some of them could try their hand on Camera's

E-man · 08-03-2017, 12:21 PM

Ricoh in North America is pretty much strictly a copier company. They sell copiers here under the Ricoh, Savin and Gestettner brands, each brand into a different channel. As far as I can see, Ricoh effectively does not have a presence as a camera company in this part of the world anymore. What little bit of new product that makes it into the U.S. market anymore seems to be strictly via back channel operations through a few mail order vendors. It really is a shame.

goldenarrow · 08-03-2017, 01:35 PM

Originally posted by Adam

Their HQ is just outside NYC, same as Ricoh proper. Atlanta is their new in-house tech support center, which has also been merged with Ricoh's.

So, the copier help desk people will try to diagnose camera problems? They had better have an organized knowledge database and (up-to-date) written procedures or it will not go well....

DeadJohn · 08-03-2017, 02:14 PM

My friend works for Ricoh, He didn't believe me when I told him Ricoh makes good cameras; he either missed the memo or it was never distributed to the copier folks.

HQ has moved 3 (?) times since they bought Pentax. That lack of stability concerns me.

goldenarrow · 08-03-2017, 02:28 PM

Originally posted by DeadJohn

My friend works for Ricoh, He didn't believe me when I told him Ricoh makes good cameras; he either missed the memo or it was never distributed to the copier folks.

HQ has moved 3 (?) times since they bought Pentax. That lack of stability concerns me.

Pentax Marketing never seemed to do much anyway. Maybe the few left will learn something from the Ricoh HQ people. It is not a horrible idea to "rationalize" back office, marketing, tech support as long as they don't chase away the more knowledgeable workers. And it is an opportunity for the Pentax folks to "evangelize" the Ricoh folks, Pentax needs more visibility WITHIN the larger organization.

mee · 08-03-2017, 03:54 PM

Originally posted by DeadJohn

My friend works for Ricoh, He didn't believe me when I told him Ricoh makes good cameras; he either missed the memo or it was never distributed to the copier folks.

Ironic and amusing.. is he interested in photography?

DeadJohn · 08-03-2017, 04:43 PM

Originally posted by mee

Ironic and amusing.. is he interested in photography?

He is not a photographer. I know him via my astronomy hobby.

mee · 08-03-2017, 04:53 PM

Originally posted by DeadJohn

He is not a photographer. I know him via my astronomy hobby.

Ah that is not too bad then... global multinationals generally have enough wings to not know what everyone else is doing or even producing.

I still find it funny that he didn't believe that Ricoh made good cameras.

08-02-2017, 05:06 PM	#1
dcpropilot Veteran Member Join Date: Mar 2010 Location: Vermont Photos: Gallery \| Albums Posts: 941	Pentax/Ricoh HQ in Colorado, New Jersey, now Georgia? Where on Earth is the Ricoh Imaging HQ in the U.S.? Did they recently move to Atlanta? Can't keep track.

08-03-2017, 01:35 PM	#10
goldenarrow Veteran Member Join Date: Jun 2009 Location: Chicago Suburbs. Photos: Gallery Posts: 501	virtualized company Originally posted by Adam Their HQ is just outside NYC, same as Ricoh proper. Atlanta is their new in-house tech support center, which has also been merged with Ricoh's. So, the copier help desk people will try to diagnose camera problems? They had better have an organized knowledge database and (up-to-date) written procedures or it will not go well....

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08-02-2017, 05:26 PM	#2
Winder Veteran Member Join Date: Apr 2010 Location: Tennessee Posts: 6,617	I think they just have a Post Office box now.

08-02-2017, 06:13 PM	#3
monochrome Loyal Site Supporter Join Date: Mar 2008 Location: Working From Home Photos: Gallery \| Albums Posts: 26,276	I think Ricoh Imaging Americas is kind of a virtual company. It has employees who do actual work but it doesn't seem to have physical offices. It appears everything is done by Skype; the sales force seems to be Brokers; most of the visible business flags (website, webstore, Customer Service, etc.) seem to be contractors. They don't seem to stock parts, they don't do repair or warranty work, they don't seem to have inventory - so I shouldn't be surprising to learn they don't have offices.

08-02-2017, 06:32 PM	#4
lukulele Pentaxian Join Date: Jul 2010 Location: Blue Ridge Escarpment, North Carolina, US Photos: Gallery \| Albums Posts: 1,850	Originally posted by monochrome I think Ricoh Imaging Americas is kind of a virtual company. It has employees who do actual work but it doesn't seem to have physical offices. It appears everything is done by Skype; the sales force seems to be Brokers; most of the visible business flags (website, webstore, Customer Service, etc.) seem to be contractors. They don't seem to stock parts, they don't do repair or warranty work, they don't seem to have inventory - so I shouldn't be surprising to learn they don't have offices. They have a large office/service/distribution near the airport in Charlotte and other offices across North Carolina for the copier clientele. Used to drive by it every day before escaping Charlotte.

08-02-2017, 07:05 PM	#5
Zygonyx Pentaxian Join Date: Jun 2011 Location: Ile de France Posts: 4,033	If like in Europe, RI's french offices have merged with Ricoh's headoffices in an economy making decision, more than a year from now. The "logistics" has been kept in Germany as far as i know and up to now. After-sales and repair service has been subcontracted for years, with returns to Japan for more highly qualified works.

08-02-2017, 07:30 PM	#6
biz-engineer Pentaxian Join Date: Feb 2015 Photos: Gallery Posts: 12,253	No local office and remote locations is less a problem these days, shipping is fast, parcels sent in the afternoon arrive the next day in the morning, as long as there is someone to take care.

08-03-2017, 02:06 AM	#7
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,609	Originally posted by dcpropilot Where on Earth is the Ricoh Imaging HQ in the U.S.? Did they recently move to Atlanta? Can't keep track. Their HQ is just outside NYC, same as Ricoh proper. Atlanta is their new in-house tech support center, which has also been merged with Ricoh's. Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

08-03-2017, 02:47 AM	#8
D1N0 Pentaxian Join Date: May 2012 Location: --- Photos: Gallery Posts: 6,802	Ricoh has some surplus copier sales force. Maybe some of them could try their hand on Camera's

08-03-2017, 12:21 PM	#9
E-man Veteran Member Join Date: Aug 2012 Posts: 678	Ricoh in North America is pretty much strictly a copier company. They sell copiers here under the Ricoh, Savin and Gestettner brands, each brand into a different channel. As far as I can see, Ricoh effectively does not have a presence as a camera company in this part of the world anymore. What little bit of new product that makes it into the U.S. market anymore seems to be strictly via back channel operations through a few mail order vendors. It really is a shame.

08-03-2017, 02:14 PM	#11
DeadJohn Pentaxian Join Date: Jan 2011 Location: New York Posts: 4,834	My friend works for Ricoh, He didn't believe me when I told him Ricoh makes good cameras; he either missed the memo or it was never distributed to the copier folks. HQ has moved 3 (?) times since they bought Pentax. That lack of stability concerns me.

08-03-2017, 02:28 PM	#12
goldenarrow Veteran Member Join Date: Jun 2009 Location: Chicago Suburbs. Photos: Gallery Posts: 501	Originally posted by DeadJohn My friend works for Ricoh, He didn't believe me when I told him Ricoh makes good cameras; he either missed the memo or it was never distributed to the copier folks. HQ has moved 3 (?) times since they bought Pentax. That lack of stability concerns me. Pentax Marketing never seemed to do much anyway. Maybe the few left will learn something from the Ricoh HQ people. It is not a horrible idea to "rationalize" back office, marketing, tech support as long as they don't chase away the more knowledgeable workers. And it is an opportunity for the Pentax folks to "evangelize" the Ricoh folks, Pentax needs more visibility WITHIN the larger organization.

08-03-2017, 03:54 PM	#13
mee Veteran Member Join Date: May 2010 Posts: 7,403	Originally posted by DeadJohn My friend works for Ricoh, He didn't believe me when I told him Ricoh makes good cameras; he either missed the memo or it was never distributed to the copier folks. Ironic and amusing.. is he interested in photography?

08-03-2017, 04:43 PM	#14
DeadJohn Pentaxian Join Date: Jan 2011 Location: New York Posts: 4,834	Originally posted by mee Ironic and amusing.. is he interested in photography? He is not a photographer. I know him via my astronomy hobby.

08-03-2017, 04:53 PM	#15
mee Veteran Member Join Date: May 2010 Posts: 7,403	Originally posted by DeadJohn He is not a photographer. I know him via my astronomy hobby. Ah that is not too bad then... global multinationals generally have enough wings to not know what everyone else is doing or even producing. I still find it funny that he didn't believe that Ricoh made good cameras.

Pentax/Ricoh HQ in Colorado, New Jersey, now Georgia?

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