Ask them why there is
zero direct communications channel available for non Japanese customers to the mothership for questions or suggestions.
The regional offerings are either zero or the quality of replies is abysmal at best. The latter seems to actually block input, as unskilled workforce either doesnt understand the questions or is unable to answer.
Give them a simple example: Over years it was impossible to get an answer from multiple of their regional "support" guys on what the exact difference (and intention) between program curves "auto" and "normal" is. Or what the setting "auto" on AF priority does and when it makes sense to use it versus the others (
zero documentation available)? Go ask the CP+ booth staff to explain in meaningful detail and have fun.
The recent "support" answer is:
Quote: The challenge we face with documentation is to be able to maximise the information in the least amount of pages. We wish to be able to convey to the customer the key features and operation of our new products and hope also that the customer will actually read or consult the manual.
However, the level and specificity of the information which you mention is not something we would consider to include in the user manual. We believe this level of information is more than the average user would expect. As well the predictive algorithms of programs and how certain functions work is treated as confidential and cannot be shared.
So the support guy explains that zero documentation is intentional.
Ask them if someone from their engineering guys could spend half a day on writing up an
official guideline on using their autofocus system and how to make best use of it (all settings for different scenarios). Obviously someone who knows the algorithms should be best suited to do this.