So what is the end game to this discussion... burn the critics at the stake or Dunk them in water and see if they float? It seems the negativity here to negativism is getting rather.. negative. That's ironical.
And calling people 'eeyores' isn't quite friendly in itself.. just a term to package and reduce people with whom you disagree. That's not right!
I think these long, multi-page threads on how a small, handful of vaguely and perceived negative people to be more 'harmful' to the brand than the few negative posts they possibly generate... whomever you think they are. I'm also sure if we asked everyone active on the forums, we'd all have a different top 3.
It seems it doesn't take much for some of us to become triggered over other opinions and derail the thread themselves, fighting these personal views as if they are arguing absolutes that will make or break the brand.. (it isn't life or death.. and we can agree to disagree?)
So can we pretty please with sugar lumps on top get back on track and just accept that not everyone is going to have the same PoV?