Originally posted by biz-engineer The best is when customers are trapped into a lens mount, they must buy your lenses coz camera mount, they must buy your cameras coz lens mount, and once they are invested in a lens mount it cost a ton of money to go to another lens mount.
BUT, that's not quite true anymore: some B&M camera shops now offer a part exchange program, mainly to compete against online retailers such as amazon & others.
I bought almost all my Pentax product to a B&M shop because it's very flexible, I could swap lenses and bodies, at reasonable cost (about 25% to 35% of list prices).
Of course, B&M shops - which I have an affection for are - like Amateur Photographer magazine - doomed, IMHO, except at the niche end.
No camera company should listen to their owners' opinions, because they speak from desperation.
In economic terms, they're like blacksmith foundries, in this modern age, a layer of unnecessary additional expense to our purchases. If we buy directly from a warehouse, we save.
After all, that's all they ever do.
Anyone under the age of 40 has no problem buying technology online without ever holding it in their hands first. In fact, the same applies to clothing, which has always baffled me. Guess I'm an old fuddy-duddy.