Originally posted by biz-engineer Added to this is, given the price of cameras, I've been shocked by how camera shops don't care about service. I had the experience of buying a car at a car dealer, the salesperson was dressed nicely, asked many questions to understand customer priorities and concerns, and offered the customer to try the car. For the last 5 years, every time I went to camera shop for looking at cameras, the shop staff looked too busy to even notice I was there, I felt sorry to ask questions because it was as if my questions were bothering them, and they anyway didn't ask any question and didn't provide any recommendation for a choice of product. I guess people come and buy what they've been sold by DPReview, no effort for the shop. I'm puzzled. Do camera businesses really think they can take multiples thousand from customer pocket without putting the slight effort into good service?
I don't know... I have no experience with camera shops. There's literally one store within a five hour drive of my house that sells Pentax. I've never talked to a salesperson about camera gear in my whole life.
My experience with car salesmen is highly dependent on the type of car I'm buying. When I was much younger I went with my Dad to buy a used car for my sister, and it was the whole stereotypical used car salesman run-around where we literally had to get up and leave before they'd honor the price they agreed to over the phone. Couldn't have been slimier. When I bought my Mini Cooper S it was very professional and straightforward, I knew exactly what I wanted and we both knew they didn't really negotiate, so everyone was happy and the service was great. When I bought my (used) Audi from a BMW dealer everything was very professional and it went well. In all cases, except perhaps the Mini, I knew more about the car than the salesman. Often a lot more. I'd guess cameras are similar - if it's a dedicated shop that sells higher-end cameras I'd expect a much higher level of knowledge and service than if you're trying to buy a Canon Rebel from Best Buy. But I don't know that's really the case.
Maybe they know that there are very limited options for most people who want the brick-and-mortar experience so they don't try as hard. Or they've become jaded because they get people coming in just to handle the camera they'll buy on Amazon for 15% less. If they tried harder they'd get that 15%.