Originally posted by mlt So, effectively they’re doing mail order in a b&m store. That may be closer to the future for the remaining b&m stores to compete with the biggest online retailers, unless they’ve found a niche market they can survive in. At least you get to support a local store that way.
At Henry's, Pentax items may be ordered online or in-store and they may be delivered to your address or to a store for pick-up. I don't think their 'special order only' policy for Pentax (and perhaps some other lines) is helpful, and I bought my last two lenses online from other retailers.
Henry's does stock other brands in store, and their staff is helpful to prospective buyers. They also carry lighting equipment, accessories, bags, etc. For small items such as bags and filters, I patronize one of their Ottawa stores, which is a 15-minute walk from my house.
I'm not sure whether they have found a niche. Every time I have gone into the local store, I've seen a handful of other customers, and some transactions. However, I wonder whether they can sustain their business.
- Craig