Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
06-23-2009, 03:06 PM   #1
Veteran Member




Join Date: Jul 2008
Location: Colorado USA
Posts: 1,337
I'm in USA. If I buy New Pentax gear from Canada, is there a Warranty or Not?

I was always under the impression Pentax USA honors Canadian purchased Pentax goods with 1 year warranty. I just came across this from a 14 year employee of Pentax USA saying "no warranty coverage for grey market"

Yet I'm certain I've read USA owners getting warranty work done in USA on their defective Sold in Canadian Market and shipped to USA Pentax Camera and Lens purchases.

So, I am wondering if this is a new policy ???

>>>>>>>>>>>> "


JCPentax
Senior Member


Join Date: Jul 2008
Location: Colorado
Gallery Photos: 0
Posts: 110 Response from Pentax

--------------------------------------------------------------------------------

Technically, product shipped from Canada to a US customer is considered grey market and will not be repaired under warranty. International warranties are for customers who buy cameras in another country (not shipped from one country to the next), then go to their home country (i.e. bought a camera in Canada, then drove it across the border = OK, bought it from a store in Canada that shipped it to the US = NOT OK).

If the Pentax service department sees a reciept for a product invoiced from a company in Canada, or any other country for that matter, and shipped to a U.S. address, it sends up a very large red flag that the product is technically not covered under warranty. "

<<<<<<<<<<<<<<<<<<

I Pulled this official response from here:


https://www.pentaxforums.com/forums/542923-post31.html

06-23-2009, 03:11 PM   #2
Veteran Member
nostatic's Avatar

Join Date: Feb 2008
Location: socal
Photos: Gallery
Posts: 1,576
SOP for most companies.

Are you actually pondering buying something Pentax, or just stirring the waters? Sure you shouldn't be worried about your Canikon stuff?

"Thank you for writing to us. If the camera is gray market and purchased in the US with a valid proof of purchase, then it does have a Canon USA warranty. If the product is from overseas or purchased overseas, it will not have a honorable warranty. "

"Gray Market=No Warranty and No Repair. If you purchase a gray market import, you won't get any Nikon warranty. The only warranty that will be honored is any that the retailer provides (B&H, for example, provides their own one-year warranty on gray market imports). Moreover, outside of warranty, the product will (usually*) still not be repaired by NikonUSA--you'd have to find a third party repair shop to fix it once the warranty expired.

NikonUSA Import=Warranty. If you purchase an officially imported product, you get a warranty that your NikonUSA honors. Moreover, once out of warranty, NikonUSA will repair the equipment (and charge you for the cost of repairs).
06-23-2009, 03:13 PM   #3
Veteran Member




Join Date: Dec 2008
Location: NYC
Posts: 944
Why on earth would you buy NEW Pentax gear from Canada any way?
i can see is it was for a rare used item (but then you don't get warranty any way)

AMAZON, ADORAMA, B&H all in the good old U . S of A
06-23-2009, 03:44 PM   #4
Site Supporter
mrt10x's Avatar

Join Date: Mar 2009
Location: Woodland Park CO
Posts: 102
QuoteOriginally posted by redpigeons Quote
Why on earth would you buy NEW Pentax gear from Canada any way?
i can see is it was for a rare used item (but then you don't get warranty any way)

AMAZON, ADORAMA, B&H all in the good old U . S of A
Well because prodigitial2000 and one other shop on Ebay sell lenses at a 5-20% savings over those three companies. Some with a 3 or 5 year warranty.. in fact I think one lens had an 8 year warranty.. all I have to do is ship it back to the company and they will take care of the rest.. assuming they are still in business

06-23-2009, 03:51 PM   #5
Veteran Member
Mr Hyde's Avatar

Join Date: May 2007
Location: NJ, USA
Posts: 761
perhaps I was the exception to the rule but I bought a lens from ProDigital2000 that needed some warranty work and it was repaired at no cost to me other than shipping to Pentax.
06-23-2009, 03:56 PM   #6
Veteran Member




Join Date: Dec 2008
Location: NYC
Posts: 944
QuoteOriginally posted by mrt10x Quote
Well because prodigitial2000 and one other shop on Ebay sell lenses at a 5-20% savings over those three companies. Some with a 3 or 5 year warranty.. in fact I think one lens had an 8 year warranty.. all I have to do is ship it back to the company and they will take care of the rest.. assuming they are still in business
right prodigital... forgot about them ... and I just bought the 77mm from them
06-23-2009, 03:58 PM   #7
Site Supporter
stevebrot's Avatar

Join Date: Mar 2007
Location: Vancouver (USA)
Photos: Gallery | Albums
Posts: 27,454
QuoteOriginally posted by redpigeons Quote
Why on earth would you buy NEW Pentax gear from Canada any way?
i can see is it was for a rare used item (but then you don't get warranty any way)

AMAZON, ADORAMA, B&H all in the good old U . S of A
What the other guy said...

prodigital2000 is the eBay storefront for an official Pentax dealer in Ontario. My FA 77/1.8 Limited came with Pentax Canada 2 year warranty papers as well as an extended warranty from prodigital2000. I suppose if I needed warranty work, I could send the unit to Pentax Canada.

Steve
06-23-2009, 04:14 PM   #8
Veteran Member
Andi Lo's Avatar

Join Date: Jul 2008
Location: Halifax, Nova Scotia
Posts: 2,925
QuoteOriginally posted by stevebrot Quote
What the other guy said...

prodigital2000 is the eBay storefront for an official Pentax dealer in Ontario. My FA 77/1.8 Limited came with Pentax Canada 2 year warranty papers as well as an extended warranty from prodigital2000. I suppose if I needed warranty work, I could send the unit to Pentax Canada.

Steve
I actually think you can't unless you have a Canadian friend, since the gear has to be sent back to Canada? CMIIW. Either way I think in the fine print somewhere it should say that it comes with 1 year international warranty...

06-23-2009, 04:18 PM   #9
Site Supporter
mrt10x's Avatar

Join Date: Mar 2009
Location: Woodland Park CO
Posts: 102
Well what they tell you when you buy is that you send it back to them..then they send it in for repair.

edit: and I would never have a Canadian friend
06-23-2009, 04:52 PM   #10
Senior Member
eyou's Avatar

Join Date: Feb 2009
Posts: 224
QuoteOriginally posted by mrt10x Quote
Well what they tell you when you buy is that you send it back to them..then they send it in for repair.

edit: and I would never have a Canadian friend
is the 'them' in this post prodigital2000?

i bought a k-m from prodigital2000 this past december and am on vacation right now.... and my camera broke for no reason. I'm so angry. I'm trying to find the policy on this situation but its very confusing, and i really hope i can get my camera fixed.

so angry
06-23-2009, 05:43 PM   #11
Site Supporter
mrt10x's Avatar

Join Date: Mar 2009
Location: Woodland Park CO
Posts: 102
Well this was based upon a lens purchase 6 months ago.. they used to have different prices for the same lens, now all their listings (i just checked) all have the same price and are listed as a 1 year international warranty. So my data may be incorrect depending on when you bought it. Now my information was based upon a phone call with them regarding how to take care of the extended warranty that came with the lens I bought.. who knows if I will be able to ever execute said warranty.. that being said in 35 years of photography I have never returned a lens for warranty issues.. a couple of cameras,,, but never a lens.
06-23-2009, 05:47 PM   #12
Site Supporter




Join Date: Mar 2007
Location: Honolulu, Hawaii
Photos: Gallery
Posts: 92
If you buy a lens from prodigital2000, they will send a PDF copy of the receipt if requested via email. Print out the PDF and send it in with the lens for warranty service. I had to do this for one of my lens.
07-01-2009, 06:43 AM   #13
Senior Member
eyou's Avatar

Join Date: Feb 2009
Posts: 224
i just called pentax usa and they said as long as you bought from an authorized dealer from canada (ie. prodigital) and you have an electronic invoice (ie. with company letterhead etc.) that the camera comes with a 1-year factory warranty. they said paypal receipts will not work.

i tried calling them yesterday and was skirting around the topic of actually buying from canada and one of the questions was did you buy from canada, so im wondering if maybe i got two different answers....

i guess i'll call prodigital tomorrow (today is holiday in canada apparently) and hoepfully get it sorted out

i realized just now also, that the customer service agent that i talked to was the one who told me my camera wasnt working properly b/c i was not using the correctly rated batteries. i'll call them again and see if i can get one more answer
07-01-2009, 06:58 AM   #14
Pentaxian
aleonx3's Avatar

Join Date: Jul 2007
Location: Brampton, Ontario
Photos: Gallery | Albums
Posts: 3,888
QuoteOriginally posted by eyou Quote
i just called pentax usa and they said as long as you bought from an authorized dealer from canada (ie. prodigital) and you have an electronic invoice (ie. with company letterhead etc.) that the camera comes with a 1-year factory warranty. they said paypal receipts will not work.
I can confirm that: I recently bought the DA* 16-50mm lens from a fellow forum member here who bought the lens from Prodigital2000. There were some problems with the lens, he had to send the lens to Colorado for repair (under warranty); the lens was replaced instead of repaired. When I got the "replaced" lens, I also found some problems, so I sent that lens to Pentax Canada repair center. The replaced lens is also replaced by Pentax Canada. Now I have the replaced lens under Canadian warranty.

In short, Pentax USA will honour the Canadian product with 1 year warranty if purchased from Prodigital (probably apply to all authorized Canadian dealers), unless of course the policy has changed since then.

Last edited by aleonx3; 07-01-2009 at 06:59 AM. Reason: grammer
07-01-2009, 10:41 AM   #15
Veteran Member




Join Date: Jul 2008
Location: Sweden, Umea
Posts: 871
My understanding is that pentax got international varanty on both bodies and lenses. Not on there compacts.
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
camera, canada, country, market, pentax, pentax news, pentax rumors, product, usa, warranty
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
For Sale - Sold: Pentax Gear Blowout ! (Canada/USA) (Worldwide) Cam Traviss Sold Items 9 08-18-2010 12:42 PM
a Vietnamese newbie wonders where to buy pentax dslr in USA? hdsilver Troubleshooting and Beginner Help 12 02-02-2010 06:14 PM
Pentax USA cuts K20D price by $200 + gives 3 year warranty Albert Siegel Pentax News and Rumors 33 02-25-2009 11:09 AM
Pentax warranty on lenses purchased in Canada by US residents jfsavage Pentax SLR Lens Discussion 4 12-03-2008 08:43 AM
Where to buy Pentax gear in Zürich? Matjazz Photographic Technique 2 04-24-2007 10:58 AM



All times are GMT -7. The time now is 09:15 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top