Originally posted by PeteyJ I don't know how Ritz is elsewhere across the country, but the store I walked into the other day in that Water Tower area of Chicago is absolute crap. A few tripods, some memory cards, a small selection of lenses, NO cameras, and a crap ton of budget processing and scrapbooking services and supplies. If all of their stores are like that, then I'm not surprised they're closing. Meanwhile, the local mom and pop Central Camera in Chicago's Downtown Loop seems to be doing just fine, despite higher equipment prices than what can be found online (although they do have some great deals on used stuff).
Ritz has always seemed to suffer under the notion that motivational seminars for middle management can make a camera store without enough stock to be a useful camera store.
Mom and Pop stores build up a clientele and get foot traffic from enthusiasts and others that the Ritz shops that drove them out just don't get.
Only takes a few times hearing, 'No, we've got nothing like that,' 'We don't have this kind of film cause we don't sell film, which means to us film is dying,' ...to not end up buying *any* film there. Or not even go looking for this or that needful thing anymore. Especially when they all look the same as the *last* place you went looking for something and found a bunch of picture frames.
It worked OK for a while (and they of course made more buyouts and expansions) when they were pretty much the best amateur film processing out there in general, but they kind of lost even that when they tried to go digital and let even the processing quality suffer, (possibly so they could sell more digitals.)
But actually all the Ritz McCamera homogeneity and constant inventory-strangling from above of those shops that were able to function as the camera shops they were labeled to be ...is a huge part of what got much of America *out of the habit* of going into local photo shops in the first place.
Basically, the corporation ate photo retail and then started eating themselves till they had nothing much left.
It's not about national sales volume of step rings, it's about being the ones with the step ring someone needs when they need it.