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02-17-2010, 12:19 PM   #1
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Another story of rebate woe....

Just got an email from Pentax customer service about my rebate with a link to check the status of my rebate.

The link takes me to a page stating that my rebate is invalid due to the purchase date falling outside of the rebate dates. They list the rebate as being from 11/15 to 1/15.....

I did indeed purchase the camera and lens after that.. during the EXTENDED rebate period.... The rebate form I sent in even clearly lists the rebate period from 11/15 until 2/15.... which I definitely fall in....

Hmmm, I guess i have to wait for a letter before I can call because I can find no phone number....

Ken

02-17-2010, 12:46 PM   #2
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Actually, if you have copies of the documentation it probably wouldn't hurt to give them a call. I have also received stock denials for other rebates (not pentax - once on a $50 rebate for tires, not pocket change either), only to call and find out they were aware of some system error which caused the denial and it was already fixed! If it was denied, a quick call may just be the quick fix your rebate needs.
02-17-2010, 12:52 PM   #3
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does the extended rebate have a different processing address and / or code number? could be a good way to scam customers and not honor rebates.
02-17-2010, 12:56 PM   #4
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Same thing happened to me. The letter was mailed to me today. As soon as it comes in I'll call and get to the bottom of this.

02-17-2010, 02:22 PM   #5
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Actually you don't need to wait for a number. Get the retailer who sold you the qualifying product and that retailer will contact his designated support specialist at Pentax. This has happened a time or two in the past where I work. When the customer came to me about it, I faxed all the documentation to my contact at Pentax and a check went out within 24 hours. If the retailer is unwilling to help you, then shame on them, but please let me know and I will try to help you out as well.

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Camera Craft, Inc.
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02-17-2010, 02:29 PM   #6
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QuoteOriginally posted by dnaseigel Quote
If the retailer is unwilling to help you, then shame on them, ....
Not just "shame on them."

Based on a ruling by the FTC a few years ago (The Rebate Debate), the retailer is ultimately responsible for the rebate.
02-17-2010, 09:01 PM   #7
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QuoteOriginally posted by SOldBear Quote
Not just "shame on them."
Based on a ruling by the FTC a few years ago (The Rebate Debate), the retailer is ultimately responsible for the rebate.
For a responsible retailer, ensuring rebate redemption is no big deal. In fact it might be the best answer to keeping manufacturers honest with rebates. What is driving me as a retailer nuts is the instant rebate. With mail in rebates the customer expects a discount of X number of dollars, and in time with persistence will get it. When an instant rebate is offered, the discount comes off at the purchase and the customer is on the hook for reimbursement claims. If you think that it's a hassle getting a couple hundred bucks, imagine making a sale, being under water on the sale until reimbursement arrives some weeks later and then doing that a dozen times a day. Now imagine that some of those rebates are $350, $400 or even $500+. It does not matter how much traffic rebates drive into a store, nor does it matter how big the retailer is or how much cash he has on hand; the tiny margin offered on camera gear is completely washed away by having to pay for the product, sell it at a loss and then wait for a quarter of a year for reimbursement if the claim is not rejected first for reasons that are far more ridiculous and nebulous than some confusion on a form. Lastly, imagine giving a big old rebate and then getting reimbursed at a rate from 35% to 80%. That's right, there are instances where we gave out $50 rebates and were only reimbursed $17.
The market's expectation that there must be a "deal" in order for a transaction to be completed has summoned the great rebate debate. I would love to see how the market would shake out if there were not such a reliance upon rebates. If anyone needs to know what the rebate schedule is for any particular camera brand, one needs only to ask a retailer. The manufacturers have become so predictable in their rebate strategy, that one has to wonder if it's even doing them any good. Consumers are conditioned to wait for the rebates, so they don't make purchases "off season".
The question I would love to know, and maybe we need a poll...how much do these rebates affect your buying decisions?
02-17-2010, 09:03 PM   #8
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There is a very simple way to get your money from a rebate company giving you the runaround:

begin an investigation with the FTC and your state's attorney general. If I am given the runaround, I will go there first. It isn't worth it wasting hours of my time calling and arguing with people who have all but made up their mind to reject your rebate (and begging Adorama to step in, etc). Call up your attorney general and the FTC, these are organizations that are paid by your tax dollars to fight for you.

My rebate is for $200, and although I don't want to, I have no problem whatsoever with involving the Attorney General or the FTC.

02-17-2010, 09:58 PM   #9
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Sorry this sounds like a flame, but North Carolina must have an amazingly low crime rate that the State Attorney's General office can investigate single instances of rebate fraud.

dnaseigel's problem sounds more like a case for the FTC or an AG office ... if a retailer is being defrauded thousands of dollars by a manufactorer on these 'instant rebates', that's no good at all!
02-17-2010, 11:36 PM   #10
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I just posted that I received the same response to my 1/31/10 K7 + 2 lens purchase on another thread.

The rebate is valid until 2/15/10 but yesterdays email indicated denied because the rebate was offered until 1/15/10 and purchase was after this date.

The rebate claim form stated valid until 2/15/10 in bold letters across the top.

Makes me wonder why this would even occur? Seems intentional to me.

Or else the folks at the rebate processing center just can't read!

Either way, a rebate hassle!!!!!!!!!!!
02-18-2010, 06:32 AM   #11
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(Seems intentional to me. )
You are correct, because most people will just give up after getting the letter. Back a few years ago when pentax offered rebates for the K100d and K10 they told me they lost mine. It is the first and only rebate I never received.
02-18-2010, 11:31 AM   #12
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If anybody has a phone number to contact Pentax in regards to the rebate, would you either post it in this thread or send me a PM with that info? I've got my own rebate issues but can't figure out how to contact anybody...

EDIT: never mind, found the number. If you need it, send me a PM...

Last edited by patrickw; 02-18-2010 at 11:38 AM.
02-18-2010, 07:56 PM   #13
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QuoteOriginally posted by justDIY Quote
Sorry this sounds like a flame, but North Carolina must have an amazingly low crime rate that the State Attorney's General office can investigate single instances of rebate fraud.

dnaseigel's problem sounds more like a case for the FTC or an AG office ... if a retailer is being defrauded thousands of dollars by a manufactorer on these 'instant rebates', that's no good at all!
Attorney Generals have several different departments. I'm sure the vast amount of resources goes toward lawsuits the state is involved in, but a large portion of resources also goes to consumers who have been "done wrong" in one way or another.

I levied a complaint against AT&T Wireless in November, and I got a call the next day from someone who was very apologetic from AT&T. I think they more or less forward your complaint to the appropriate agency, but it's more serious since it's coming from an attorney general versus a private citizen.
02-19-2010, 09:41 AM   #14
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I was able to contact the rebate processing company and they claimed it was a system error.

They fixed it and put it on through. So I'm fine..

Just another hurdle to week out a few more rebate returns i guess...
02-19-2010, 10:02 AM   #15
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QuoteOriginally posted by brofkand Quote
Attorney Generals have several different departments. I'm sure the vast amount of resources goes toward lawsuits the state is involved in, but a large portion of resources also goes to consumers who have been "done wrong" in one way or another.

I levied a complaint against AT&T Wireless in November, and I got a call the next day from someone who was very apologetic from AT&T. I think they more or less forward your complaint to the appropriate agency, but it's more serious since it's coming from an attorney general versus a private citizen.
I think you're absolutely right. I work for a bank, though I don't deal with this sort of thing I know that if we receive a notice from the AG it has to be addressed promptly, and would probably result in ridiculous fines over what are otherwise (from the business' perspective) usually trivial issues. I think it is an excellent route to take when a business is not taking responsibility for their own actions, and gives weight to single consumers who otherwise don't have a voice.
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