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05-13-2019, 02:48 PM - 1 Like   #76
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QuoteOriginally posted by opal Quote
Chickentender…….If you find that on a new camera it is normal to have a contaminated sensor, a wobbly dial and a loose ring it's your point of view but for me it's abnormal.

Ok, they repaired the camera in 15 days, it is not so bad, they gave me a new ring, ok but it is also loose and I will lose it again…. you must understand that there is a manufacturing defect, either the ring is too big or the lense is too small and the result is that we lose it, my dealer told me that many of his customers had also lost it….. I had 4 Ricoh cameras for 10 years and I never had this problem, the rings were absolutely not loose and I never lost one

I see that in France for HEXE, his dealer Marcel, whom I know for his honesty and Ricoh France have been honest and have changed the camera which is very nice but normal.

In Thailand, the commercial policy is different and I find it not very honest and I'm not sure Ricoh Japan approves of that, at least I hope so.

Ricoh must accept his mistakes if hey want to remain credible.

For me the subject is finished, I do not think I have been respected by Ricoh Thailand, I feel not to have to defend myself right here and I do not want to enter a useless polemics.
You needn't defend yourself - I understand, your frustration is evident and the issues have been covered. Certainly a dirty sensor isn't acceptable and should be fixed or replaced, no question. Perhaps your lens-ring is looser than mine; on mine it is not as snug as those on previous GRs, but it's never come off accidentally thus far and I've never lost it and I've had the camera out with me in hand, pockets, pouches and bags for over a month. And the wobbly dial genuinely doesn't bother me and mine moves easily as much as those shown in example videos. I'm not attempting to argue with your frustration - you have it and I'm sorry. I'm just not certain that this all reaches the level of gravity as a "Ricoh has dropped the ball" sort of affair. But I'm genuinely sorry you've had such a negative experience. Your next one should be excellent I hope, karmically speaking.

05-14-2019, 05:51 AM   #77
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QuoteOriginally posted by opal Quote
Ricoh must accept his mistakes if hey want to remain credible.
I'm not sure how much more they can do but publish a service update for the problems they know of, offer to make the cameras right again free of charge, and do so reasonably quickly. If they weren't accepting their mistakes they could easily have said 'wobbly dial makes no difference to how it works, so tough' and 'dust on the sensor must have come from your pocket, since our factory is dust-free, so tough'. There are plenty of companies who would do that and they did the exact opposite.


Whatever issues you have with your local distributor or your own government (which sound like reasonable concerns) that is something to speak to them about. I do have sympathy for people who live in places with poor consumer protection, but we have spent the last 50 years slowly working our way towards a better situation, and I can only have so much sympathy for those who haven't done the same. If you want it changed, do something to change it yourselves. It can't be done from an office in Japan.
05-14-2019, 08:06 AM   #78
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QuoteOriginally posted by HEXE Quote
Thanks to the efficient involvement of Marcel, competent boss of the shop L'Instantané in Paris where I bought my GR III, Ricoh-Imaging made a commercial proposal by allowing the exchange of my new camera whose sensor was spoiled by textil debris.

The exchange has just taken place this morning on May 11th. I can only congratulate myself for having bought my GR III from Marcel whose professional conscience is demonstrated by the unfailing assistance that he provides to his customers after the purchase, which is not always the case with other retailers, especially in Thailand (Opal).

I thank him very much as well as Ricoh-Imaging management for satisfying my exchange request.
Yay! A happy camper!


Steve

(Sorry for the jargon )
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