Originally posted by mecrox Folks need to be convinced that the launch is only the start of a killer new system, for example, and that their risk in investing in the new and untried will be rewarded with a catalogue of excellent products down the line. Otherwise, there is no reason to take that risk.
It doesn't need to be like that. Both the 645D and 645Z launched OK despite being Pentax.
And why assume FF users need a coast-to-coast 'pro' support network with 24x7 hand-holding? Many, if not most, FF users are not pros. Every time a FF user brings out their camera, it is not to shoot trackside at the Olympics. Most are more likely to photograph their kids at soccer, or their cat.
And even if they are paid pros, most are likely shooting weddings, where their support requirements are different from pro event shooters. Wedding shooters don't need easy access to a room full of 400mm f2.8 loaner lenses nearby from their camera company support team, for example.
Furthermore, Sony has 5 'Professional Capability' FF bodies, and a ton of pro video and other gear on offer, but I am not aware of any special 'pro' level support on offer to their camera users. Maybe their broadcast video equipment users may get a level of superior support, but not their DSLR users.
So why set the support bar so high for Pentax?
EDIT:
The current Pentax pro support service already available in Japan that has been in operation since 1999 may provide a template for what Pentax could offer in more countries:
Pentax Service Professional
What they offer, for an annual fee, is:
- Equipment repair special discounts
- Lending alternative repair equipment
- The loan of equipment, for trial purposes etc
- Sensor cleaning for free
- Viewfinder cleaning for free
- A 30% discount on the normal cost of repairs for film cameras.