Lightroom 6: "Preview Unavailable for this File"

Antifreez · 11-06-2016, 03:03 PM

Apologies if this question has already been addressed on the forum.

I recently purchased a K1, and tried to import my first pictures into Lightroom 5.7.

I received the message that the preview is unavailable... "The files are not recognized by the raw format support in Lightroom"

I did a forum search and found that I needed to upgrade to Lightroom 6, which I just did. I upgraded, downloaded, and am using Lightroom 6. However, I'm still getting the same message above.

Also, under Lens Corrections, it's not recognizing any profiles. I'm shooting the K1 + FA77

Would appreciate any help. Thanks

red_potatoes · 11-06-2016, 03:17 PM

Lightroom 5.7 opens my K1 raw files. I use DNG format. Are you using PEF?

screwdriver222 · 11-06-2016, 03:37 PM

I had no problems with LR5.7 opening files. I recently changed to LR6 just to get the lens ID and profiles for for the new DFAs

Jeff

---------- Post added 11-06-16 at 10:43 PM ----------

Just a quick thought. Are you shooting in Raw. I just had a problem with my last batch of photos where LR showed no Pentax lens profiles were available. After a couple hours including re-installing LR, I checked the camera and it was set to JPEG and that was why.

Jeff

stevebrot · 11-06-2016, 06:47 PM

Originally posted by Antifreez

Would appreciate any help. Thanks

You might want to re-import the files.

Steve

Antifreez · 11-06-2016, 09:39 PM

Originally posted by red_potatoes

Lightroom 5.7 opens my K1 raw files. I use DNG format. Are you using PEF?

The first round of photos I took was with PEF files. Once I realized I couldn't open them in Lightroom 5.7, I started shooting in DNG. However, even after upgrading to Lightroom 6, I'm not able to view the PEF files.

Originally posted by screwdriver222

[/COLOR]Just a quick thought. Are you shooting in Raw. I just had a problem with my last batch of photos where LR showed no Pentax lens profiles were available. After a couple hours including re-installing LR, I checked the camera and it was set to JPEG and that was why.

Jeff

Ah, thanks. I had converted those PEF files to JPEG to view them in Lightroom. That's why the profile info wasn't coming up. I just checked on the DNG files and I'm seeing the profiles.

Any other ideas as to why I can't view the PEF files in Lightroom 6 would be great. I'll plan to call Adobe/Lightroom for support when I get a chance.

RollsUp · 11-06-2016, 09:48 PM

Originally posted by Antifreez

Any other ideas as to why I can't view the PEF files in Lightroom 6 would be great. I'll plan to call Adobe/Lightroom for support when I get a chance.

Do you have latest version of LR6 installed?

**lithedreamer** · 11-06-2016, 09:58 PM

Originally posted by Antifreez

Any other ideas as to why I can't view the PEF files in Lightroom 6 would be great. I'll plan to call Adobe/Lightroom for support when I get a chance.

Does LR6 continue to get camera raw profile updates? I though only LR CC was getting those updates now?

Antifreez · 11-06-2016, 09:59 PM

Originally posted by RollsUp

Do you have latest version of LR6 installed?

That's a good question. I just paid for the upgrade to LR6 today. I uploaded the software and assumed I would now have the latest version, which I believe is 6.7? Can you tell me how to confirm that?

**lithedreamer** · 11-06-2016, 10:02 PM

Originally posted by Antifreez

That's a good question. I just paid for the upgrade to LR6 today. I uploaded the software and assumed I would now have the latest version, which I believe is 6.7? Can you tell me how to confirm that?

That's the latest version, CC notwithstanding.

Antifreez · 11-06-2016, 10:02 PM

Originally posted by lithedreamer

Does LR6 continue to get camera raw profile updates? I though only LR CC was getting those updates now?

I decided to get the LR6 software rather than do the CC membership. I knew with that choice that I wouldn't get the periodic updates, but it was my understanding that LR6 would be able to read the K1 PEF raw files.

**lithedreamer** · 11-06-2016, 10:09 PM

Originally posted by Antifreez

I decided to get the LR6 software rather than do the CC membership. I knew with that choice that I wouldn't get the periodic updates, but it was my understanding that LR6 would be able to read the K1 PEF raw files.

Ah, you're right. Support for the K-1 was added in 6.5.1. Even D FA lenses are supported through 6.7 with lens corrections, FYI.

Antifreez · 11-06-2016, 11:01 PM

I've discovered another strange issue as I've started using LR6 with my K1 DNG files.

After importing, I click on an image to Develop. I can see the image as it's buffering, and then once it has completed buffering, it then suddenly loses a significant amount of color. Any ideas as to what is causing this?

rawr · 11-07-2016, 12:18 AM

Originally posted by Antifreez

Any ideas as to what is causing this?

Sounds like a graphics card or GPU issue. Does the problem go away if you turn off using the graphics processor, and then re-start LR:

Menu > Edit > Preferences > Performance > Camera Raw: Use Graphics Processor - On|Off

And it might be a good time to check if your [Nvidia/ATI/Intel etc] graphics card is using the latest drivers too.

RollsUp · 11-07-2016, 12:47 AM

Originally posted by Antifreez

That's a good question. I just paid for the upgrade to LR6 today. I uploaded the software and assumed I would now have the latest version, which I believe is 6.7? Can you tell me how to confirm that?

Lightroom Help menu > System Info... will show which version LR you have.

Originally posted by Antifreez

I've discovered another strange issue as I've started using LR6 with my K1 DNG files.

After importing, I click on an image to Develop. I can see the image as it's buffering, and then once it has completed buffering, it then suddenly loses a significant amount of color. Any ideas as to what is causing this?

See here for an explanation.

screwdriver222 · 11-07-2016, 01:42 AM

LR 6 when downloaded is version 6.0 all you have to do is update it, click on "help" then "update".

Jeff

11-06-2016, 03:03 PM	#1
Antifreez Senior Member Join Date: Jul 2010 Location: Kenmore, WA Posts: 156	Lightroom 6: "Preview Unavailable for this File" Apologies if this question has already been addressed on the forum. I recently purchased a K1, and tried to import my first pictures into Lightroom 5.7. I received the message that the preview is unavailable... "The files are not recognized by the raw format support in Lightroom" I did a forum search and found that I needed to upgrade to Lightroom 6, which I just did. I upgraded, downloaded, and am using Lightroom 6. However, I'm still getting the same message above. Also, under Lens Corrections, it's not recognizing any profiles. I'm shooting the K1 + FA77 Would appreciate any help. Thanks

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11-06-2016, 03:17 PM	#2
red_potatoes New Member Join Date: Nov 2006 Location: Upstate NY Posts: 7	Lightroom 5.7 opens my K1 raw files. I use DNG format. Are you using PEF?

11-06-2016, 03:37 PM	#3
screwdriver222 Senior Member Join Date: Oct 2011 Location: Plymouth Photos: Gallery \| Albums Posts: 139	I had no problems with LR5.7 opening files. I recently changed to LR6 just to get the lens ID and profiles for for the new DFAs Jeff ---------- Post added 11-06-16 at 10:43 PM ---------- Just a quick thought. Are you shooting in Raw. I just had a problem with my last batch of photos where LR showed no Pentax lens profiles were available. After a couple hours including re-installing LR, I checked the camera and it was set to JPEG and that was why. Jeff

11-06-2016, 06:47 PM	#4
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Originally posted by Antifreez Would appreciate any help. Thanks You might want to re-import the files. Steve

11-06-2016, 09:39 PM	#5
Antifreez Senior Member Join Date: Jul 2010 Location: Kenmore, WA Posts: 156 Original Poster	Originally posted by red_potatoes Lightroom 5.7 opens my K1 raw files. I use DNG format. Are you using PEF? The first round of photos I took was with PEF files. Once I realized I couldn't open them in Lightroom 5.7, I started shooting in DNG. However, even after upgrading to Lightroom 6, I'm not able to view the PEF files. Originally posted by screwdriver222 [/COLOR]Just a quick thought. Are you shooting in Raw. I just had a problem with my last batch of photos where LR showed no Pentax lens profiles were available. After a couple hours including re-installing LR, I checked the camera and it was set to JPEG and that was why. Jeff Ah, thanks. I had converted those PEF files to JPEG to view them in Lightroom. That's why the profile info wasn't coming up. I just checked on the DNG files and I'm seeing the profiles. Any other ideas as to why I can't view the PEF files in Lightroom 6 would be great. I'll plan to call Adobe/Lightroom for support when I get a chance.

11-06-2016, 09:48 PM	#6
RollsUp Veteran Member Join Date: Apr 2008 Location: AK USA Photos: Gallery Posts: 1,766	Originally posted by Antifreez Any other ideas as to why I can't view the PEF files in Lightroom 6 would be great. I'll plan to call Adobe/Lightroom for support when I get a chance. Do you have latest version of LR6 installed?

11-06-2016, 09:58 PM	#7
lithedreamer Site Supporter Join Date: Sep 2013 Photos: Gallery \| Albums Posts: 1,799	Originally posted by Antifreez Any other ideas as to why I can't view the PEF files in Lightroom 6 would be great. I'll plan to call Adobe/Lightroom for support when I get a chance. Does LR6 continue to get camera raw profile updates? I though only LR CC was getting those updates now?

11-06-2016, 09:59 PM	#8
Antifreez Senior Member Join Date: Jul 2010 Location: Kenmore, WA Posts: 156 Original Poster	Originally posted by RollsUp Do you have latest version of LR6 installed? That's a good question. I just paid for the upgrade to LR6 today. I uploaded the software and assumed I would now have the latest version, which I believe is 6.7? Can you tell me how to confirm that?

11-06-2016, 10:02 PM	#9
lithedreamer Site Supporter Join Date: Sep 2013 Photos: Gallery \| Albums Posts: 1,799	Originally posted by Antifreez That's a good question. I just paid for the upgrade to LR6 today. I uploaded the software and assumed I would now have the latest version, which I believe is 6.7? Can you tell me how to confirm that? That's the latest version, CC notwithstanding.

11-06-2016, 10:02 PM	#10
Antifreez Senior Member Join Date: Jul 2010 Location: Kenmore, WA Posts: 156 Original Poster	Originally posted by lithedreamer Does LR6 continue to get camera raw profile updates? I though only LR CC was getting those updates now? I decided to get the LR6 software rather than do the CC membership. I knew with that choice that I wouldn't get the periodic updates, but it was my understanding that LR6 would be able to read the K1 PEF raw files.

11-06-2016, 10:09 PM	#11
lithedreamer Site Supporter Join Date: Sep 2013 Photos: Gallery \| Albums Posts: 1,799	Originally posted by Antifreez I decided to get the LR6 software rather than do the CC membership. I knew with that choice that I wouldn't get the periodic updates, but it was my understanding that LR6 would be able to read the K1 PEF raw files. Ah, you're right. Support for the K-1 was added in 6.5.1. Even D FA lenses are supported through 6.7 with lens corrections, FYI.

11-06-2016, 11:01 PM	#12
Antifreez Senior Member Join Date: Jul 2010 Location: Kenmore, WA Posts: 156 Original Poster	I've discovered another strange issue as I've started using LR6 with my K1 DNG files. After importing, I click on an image to Develop. I can see the image as it's buffering, and then once it has completed buffering, it then suddenly loses a significant amount of color. Any ideas as to what is causing this?

11-07-2016, 12:18 AM	#13
rawr Veteran Member Join Date: Jun 2009 Posts: 11,913	Originally posted by Antifreez Any ideas as to what is causing this? Sounds like a graphics card or GPU issue. Does the problem go away if you turn off using the graphics processor, and then re-start LR: Menu > Edit > Preferences > Performance > Camera Raw: Use Graphics Processor - On\|Off And it might be a good time to check if your [Nvidia/ATI/Intel etc] graphics card is using the latest drivers too.

11-07-2016, 12:47 AM	#14
RollsUp Veteran Member Join Date: Apr 2008 Location: AK USA Photos: Gallery Posts: 1,766	Originally posted by Antifreez That's a good question. I just paid for the upgrade to LR6 today. I uploaded the software and assumed I would now have the latest version, which I believe is 6.7? Can you tell me how to confirm that? Lightroom Help menu > System Info... will show which version LR you have. Originally posted by Antifreez I've discovered another strange issue as I've started using LR6 with my K1 DNG files. After importing, I click on an image to Develop. I can see the image as it's buffering, and then once it has completed buffering, it then suddenly loses a significant amount of color. Any ideas as to what is causing this? See here for an explanation.

11-07-2016, 01:42 AM	#15
screwdriver222 Senior Member Join Date: Oct 2011 Location: Plymouth Photos: Gallery \| Albums Posts: 139	LR 6 when downloaded is version 6.0 all you have to do is update it, click on "help" then "update". Jeff