K3 Silver warranty repair

lister6520 · 10-23-2013, 02:07 PM

In one of the last pages of the manual it says:
"About PENTAX K-3 Premium Silver Edition
Should your camera malfunction, it shall be repaired under
the same policies as those for the standard K-3 model.
However, please be aware that should any external parts
of your camera need to be replaced, the color of the
replacement parts may be the same as that for the standard
K-3 model."

What *!@@*!!?

This is very disappointing and something I would never have expected from Pentax, or even Ricoh for that matter. Is it really that difficult to keep a few 'silver' parts in stock? I would even be willing to pay some small premium for the different coloured part if they offered that option but having a 'Premium Silver Edition' turned into a 'Carnival Multicolour Edition' is not really acceptable in any circumstance. This is just wrong.

fyby · 10-23-2013, 02:11 PM

what? they cant mean it.

**vectrln** · 10-23-2013, 02:13 PM

I'm not surprised. I have the K5 silver version and they included a note in the box that said the same thing.

**RobA_Oz** · 10-23-2013, 02:17 PM

It does say "may", not "will". The numbers of spares held in stock will depend on total production, so the silver edition will almost certainly have a lower number of body spares than the black. I would say they're just covering themselves for the possibility that the silver edition may have a high call on spares, because marks will show up more easily than on the black version. I doubt that they would carry no spares at all.

civano · 10-23-2013, 02:18 PM

I wonder if anyone with a limited edition ever had to have their limited Pentax repaired with external standard model parts?

Bramela · 10-23-2013, 02:19 PM

I think that the relevant word is "may". It does not say 'will be'. As it is a limited issue, I think that Ricoh is playing it safe and just covering itself. I would, if in this situation, expect the correct replacement part, nevertheless.

** Just noticed, RobA beat me to the same thought

Col · 10-23-2013, 02:38 PM

Hey! I don't think it will look that bad with a black lens release button.

Adam · 10-23-2013, 02:43 PM

Limited really means it's limited, I guess

Col · 10-23-2013, 02:50 PM

Originally posted by Adam

Limited really means it's limited, I guess

Could be the other way... were only releasing 2000 but the demand meant some exec went... "Hold up if we collect all the spares we could make another 40!"

lister6520 · 10-23-2013, 02:58 PM

Originally posted by Col

Hey! I don't think it will look that bad with a black lens release button.

The odd black dial or button might be OK but what if it ends up looking like this:

Na Horuk · 10-23-2013, 03:30 PM

Yep, "may be" doesnt mean "will". Thing is, Pentax won't stock as many limited spare parts as standard spare parts, for obvious reasons. So they might run out, while the standard parts won't run out for a long time.
But I think this wouldnt even be a big problem, how often are you replacing buttons anyway?

VisualDarkness · 10-23-2013, 03:40 PM

Well, almost all camera/lens makers runs out of parts for uncommon products after a while and I bet this is just a "don't sue us for it"-thing. They simply can't stock 2000 silver camera bodies to fill the need for 50 years forward, it's almost impossible.

Maybe restocking repair parts for the "Limited version" K-5 was a part of the "Special Edition" release?

Tanzer · 10-23-2013, 03:40 PM

Well then, that would be really unique! Especially if they started using non-production colors, from their prototype parts bin.

tabl10s · 10-23-2013, 04:12 PM

Well, that's one reason to stay the norm. I wonder how many parts will be allocated to authorized centers like CRIS?

Quicksand · 10-23-2013, 04:25 PM

Originally posted by tabl10s

I wonder how may parts will be allocated to authorized centers like CRIS?

My experience with CRIS - and what I have noticed from other posts here - is that they special-order every single repair part from a warehouse in Japan and have someone paddle it over in a canoe.

10-23-2013, 02:07 PM	#1
lister6520 Veteran Member Join Date: May 2012 Posts: 733	K3 Silver warranty repair In one of the last pages of the manual it says: "About PENTAX K-3 Premium Silver Edition Should your camera malfunction, it shall be repaired under the same policies as those for the standard K-3 model. However, please be aware that should any external parts of your camera need to be replaced, the color of the replacement parts may be the same as that for the standard K-3 model." *What !@@!!?* This is very disappointing and something I would never have expected from Pentax, or even Ricoh for that matter. Is it really that difficult to keep a few 'silver' parts in stock? I would even be willing to pay some small premium for the different coloured part if they offered that option but having a 'Premium Silver Edition' turned into a 'Carnival Multicolour Edition' is not really acceptable in any circumstance. This is just wrong.

10-23-2013, 02:43 PM	#8
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,594	Limited really means it's limited, I guess Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

10-23-2013, 04:12 PM	#14
tabl10s Veteran Member Join Date: Jun 2011 Location: Sacramento(formerly from B'Ham, England). Posts: 1,424	Well, that's one reason to stay the norm. I wonder how many parts will be allocated to authorized centers like CRIS? Last edited by tabl10s; 10-23-2013 at 05:00 PM.

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10-23-2013, 02:11 PM	#2
fyby Junior Member Join Date: Aug 2013 Photos: Gallery Posts: 46	what? they cant mean it.

10-23-2013, 02:13 PM	#3
vectrln Site Supporter Join Date: Aug 2009 Location: GTA Posts: 77	I'm not surprised. I have the K5 silver version and they included a note in the box that said the same thing.

10-23-2013, 02:17 PM	#4
RobA_Oz Site Supporter Join Date: Nov 2008 Location: Tasmania, Australia Photos: Gallery Posts: 8,197	It does say "may", not "will". The numbers of spares held in stock will depend on total production, so the silver edition will almost certainly have a lower number of body spares than the black. I would say they're just covering themselves for the possibility that the silver edition may have a high call on spares, because marks will show up more easily than on the black version. I doubt that they would carry no spares at all.

10-23-2013, 02:18 PM	#5
civano Senior Member Join Date: Feb 2011 Location: Michigan Photos: Gallery Posts: 224	I wonder if anyone with a limited edition ever had to have their limited Pentax repaired with external standard model parts?

10-23-2013, 02:19 PM	#6
Bramela Veteran Member Join Date: Jan 2007 Location: Newcastle Australia Photos: Gallery \| Albums Posts: 5,284	I think that the relevant word is "may". It does not say 'will be'. As it is a limited issue, I think that Ricoh is playing it safe and just covering itself. I would, if in this situation, expect the correct replacement part, nevertheless. ** Just noticed, RobA beat me to the same thought

10-23-2013, 02:38 PM	#7
Col Veteran Member Join Date: Apr 2007 Location: Stansted Essex Photos: Gallery Posts: 614	Hey! I don't think it will look that bad with a black lens release button.

10-23-2013, 02:50 PM	#9
Col Veteran Member Join Date: Apr 2007 Location: Stansted Essex Photos: Gallery Posts: 614	Originally posted by Adam Limited really means it's limited, I guess Could be the other way... were only releasing 2000 but the demand meant some exec went... "Hold up if we collect all the spares we could make another 40!"

10-23-2013, 02:58 PM	#10
lister6520 Veteran Member Join Date: May 2012 Posts: 733 Original Poster	Originally posted by Col Hey! I don't think it will look that bad with a black lens release button. The odd black dial or button might be OK but what if it ends up looking like this:

10-23-2013, 03:30 PM	#11
Na Horuk Veteran Member Join Date: Feb 2012 Location: Slovenia, probably Photos: Gallery \| Albums Posts: 11,186	Yep, "may be" doesnt mean "will". Thing is, Pentax won't stock as many limited spare parts as standard spare parts, for obvious reasons. So they might run out, while the standard parts won't run out for a long time. But I think this wouldnt even be a big problem, how often are you replacing buttons anyway?

10-23-2013, 03:40 PM	#12
VisualDarkness Veteran Member Join Date: Nov 2011 Location: Uppsala, Sweden Photos: Gallery Posts: 4,439	Well, almost all camera/lens makers runs out of parts for uncommon products after a while and I bet this is just a "don't sue us for it"-thing. They simply can't stock 2000 silver camera bodies to fill the need for 50 years forward, it's almost impossible. Maybe restocking repair parts for the "Limited version" K-5 was a part of the "Special Edition" release?

10-23-2013, 03:40 PM	#13
Tanzer Veteran Member Join Date: Mar 2012 Location: Perrineville, NJ Posts: 1,375	Well then, that would be really unique! Especially if they started using non-production colors, from their prototype parts bin.

10-23-2013, 04:25 PM	#15
Quicksand Pentaxian Join Date: Apr 2008 Location: Central Ohio (formerly SF Bay Area) Posts: 1,519	Originally posted by tabl10s I wonder how may parts will be allocated to authorized centers like CRIS? My experience with CRIS - and what I have noticed from other posts here - is that they special-order every single repair part from a warehouse in Japan and have someone paddle it over in a canoe.