Originally posted by Tom777 Hi all again.
After getting in touch with eBay whom now have agreed that I send the k3 back to the seller and they will give me a full refund,
eBay have given me until the 16th April.
so as the camera was sent to the shop in Cardiff they in turn sent the camera to Photopia for repairs, after three weeks I phoned them up as I need the camera back to send to the seller,
they now inform me that it would take an other 3wks till they get parts,
I have now arranged on Wed/1st April to have the camera returned unfixed as I have a deadline from eBay.
So due to the holiday this weekend I hope to get the camera by Tues 7th /Wed/8th and then it will be sent back to the seller.
( eBay sent me a collect+ label so it will be tracked )
all I have to do then is post eBay the tracking number and I should have my refund by next week all going well.
This whole dilemma has been an experience and I will never buy a used camera from eBay just not worth all the hassle
Thanks to all for the advice
Tom G
I don't know what kind of deal you got for the used camera but in your shoes ........
On finding the camera faulty contact the seller negotiate either full refund return or massive discount for faulty goods (discount mutually agreed)
I don't see how the camera can be at 'repair' when you obviously still in negotiation of the sale with the seller or their agents (ebay)
I have never had any issue buying 2nd hand good from ebay and even when they have not matched the description have always been able to reach a mutually agreeable solution with the sellers.
I think your problem is trying to run non compatable contractual arrangements at the same time neither of which the seller or Ricoh can control to your satification
i.e
Buying camera
claiming warranty
As your probably aware in the UK your warranty is via the seller and not the manufacturer (even though manufacturer provides the warranty) so in this case you should have been dealing with the seller (providing they offered warranty fro 2nd hand goods).
Any direct dealings with the manufacturer are really dependent on their good will which luckily most/all UK operating manufacturers tend to live up to and happily handle direct warranty claims.