Originally posted by Rondec On the other hand, CRIS was a lot more reachable, would respond to e mails as well as phone calls and gave good service. Maybe they were just too expensive...
My understanding is that they lost the contract due in part to customer complaints regarding turnaround time and quality of repair. FWIW, I have friends who have sent non-Pentax cameras to C.R.I.S. and who waited months for parts and had to send the camera back due to poor repair. I also have a friend in the camera repair business who rolls his eyes when C.R.I.S. is mentioned.
I am appalled that Precision returned your lens to you with the infinity stop poorly calibrated. After all, we send our Pentax stuff to them because they are supposed to have the equipment and training to properly reassemble and calibrate to factory standards. OTOH, the industry standard seems to be pretty low with rework being deemed preferable to quality out the door.
Steve