Turnaround time on K3ii Repair

fwbigd · 07-25-2015, 07:33 AM

My K3ii was received by Precision Camera Repair on the 20th. Got the return shipping notice on the 23rd. I am impressed with the quick turn around.

PePe · 07-25-2015, 07:51 AM

That is good! That' s the way it should be.
Unfortunately that is not the case in all areas .

glee46 · 07-25-2015, 08:37 AM

I was informed by Pentax that it would take up to at least 4 weeks. I've sent 3 back with the issue, purchased a 4th, and it's in limbo. B&H is not sending out any K-3II until they have only good one's in stock.

stillshot2 · 07-25-2015, 03:25 PM

Originally posted by glee46

B&H is not sending out any K-3II until they have only good one's in stock.

Wow. I looked on the B&H site and it says more are coming soon, so basically none are currently in stock and the K3 is back to pre-order status. If B&H sent them all back to Pentax, a large portion must have been affected for them to prefer to send them back for fixing rather than to deal with a lot of returns. Well, at least the issue is being sorted out.

**Mikesul** · 07-25-2015, 07:47 PM

I am glad B&H did this although many, perhaps most, of the returns seem to have been by folks with working cameras who just did not want the surprise of problems later.

**interested_observer** · 07-25-2015, 08:10 PM

The quick turn around suggests that Pentax pre-positioned parts to handle this problem. That's good planning for once. B&H returning their stock, basically reduces their return costs and Pentax's also. A bit of waiting on the customer's part will negate the problem of getting a bad camera. It's just good basic customer service all around.

I hope that this sets up Pentax's QA/QC for a pretty un-eventful FF roll-out.

Adam · 07-25-2015, 08:52 PM

Originally posted by fwbigd

My K3ii was received by Precision Camera Repair on the 20th. Got the return shipping notice on the 23rd. I am impressed with the quick turn around.

That's great to hear!

Adam
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mee · 07-25-2015, 09:04 PM

Originally posted by Mikesul

I am glad B&H did this although many, perhaps most, of the returns seem to have been by folks with working cameras who just did not want the surprise of problems later.

Makes me wonder if we'll see a BF refurb sale due to all of them going back to Ricoh.. surely they cannot be resold as new now. Wonder about the ones that were new old stock?

fwbigd · 07-29-2015, 10:42 AM

Mine is scheduled for Delivery today by UPS.

To my knowledge Ricoh does not sell refubished cameras.

Not a Number · 07-29-2015, 11:10 AM

Woot was selling what were supposed to be refurbished Pentax lenses so I would guess Ricoh sells refurbished bodies too.

Good to hear about the fast turn around time. Was it a repair or did they send you a new camera (check serial #)?

Maybe this thread should be merged with this one?
https://www.pentaxforums.com/forums/172-pentax-k-3/299949-reports-k-3ii-servi...ry-repair.html

glee46 · 07-30-2015, 03:57 PM

Just to let this Thread know, I got my 4th K-3II today. (2 Amazon & 2 B&H) They were true to their word to stop shipping those with issues. My serial # 621260729xxxx. It's great to have it and know I'm not sending it back.

Tico · 07-31-2015, 07:03 PM

Unfortunately my k3 ii falls within the recalled serial # & since I got it in May outside B&H's return widow. I haven't had any trouble with it. I was to pleased the the conversation i had with Pentax on their call line, especially when they said I had to foot the shipping bill to the repair service since they have deemed it "warranty work". Its a factory defect & quality control problem- not a random part failure. I haven't talked to precision yet, since I had a shoot at the Thai Embassy this week & other work next couple of weeks then off the Europe. So I'm faced with hoping it continues to work & have my old pentax kd10 as backup or taking a gamble on the turn around. There doesn't seem to be much feed back here on the repairs/turn around time.
jeff

**Mikesul** · 07-31-2015, 07:56 PM

If you have had it this long without a failure you are unlikely to have one now. Many users report taking lots of photos with camera in the suspect range without problems. Most, not all, problems seem to have happened right away.

Fenwoodian · 07-31-2015, 08:06 PM

Originally posted by Mikesul

If you have had it this long without a failure you are unlikely to have one now. Many users report taking lots of photos with camera in the suspect range without problems. Most, not all, problems seem to have happened right away.

I respectfully disagree. I owned a K3II for 2 months and 2,000 shots. It had the GPS lock up exactly twice. Never knew when it would happen. Out of the blue it would happen again after a month of heavy shooting. I did not know what caused it or how to prevent it from happening.

The good news was that when it did happen, just remove and replace the battery and you are good to go for another month or two. I never thought it was a serious defect. Most photographers could certainly lean to live with it. Just an occasional and rare hiccup. But, for the money one pays for such a nice new camera one expects 100% flawless performance, at least for a long time.

07-25-2015, 07:33 AM	#1
fwbigd Veteran Member Join Date: Jun 2007 Location: Fort Worth TX Posts: 339	Turnaround time on K3ii Repair My K3ii was received by Precision Camera Repair on the 20th. Got the return shipping notice on the 23rd. I am impressed with the quick turn around.

07-25-2015, 08:37 AM	#3
glee46 Veteran Member Join Date: Nov 2010 Location: North of San Francisco, California Photos: Gallery \| Albums Posts: 598	That's Great I was informed by Pentax that it would take up to at least 4 weeks. I've sent 3 back with the issue, purchased a 4th, and it's in limbo. B&H is not sending out any K-3II until they have only good one's in stock.

07-30-2015, 03:57 PM	#11
glee46 Veteran Member Join Date: Nov 2010 Location: North of San Francisco, California Photos: Gallery \| Albums Posts: 598	All is Well Just to let this Thread know, I got my 4th K-3II today. (2 Amazon & 2 B&H) They were true to their word to stop shipping those with issues. My serial # 621260729xxxx. It's great to have it and know I'm not sending it back.

07-31-2015, 07:03 PM	#12
Tico New Member Join Date: May 2015 Posts: 6	k3 ii service recall Unfortunately my k3 ii falls within the recalled serial # & since I got it in May outside B&H's return widow. I haven't had any trouble with it. I was to pleased the the conversation i had with Pentax on their call line, especially when they said I had to foot the shipping bill to the repair service since they have deemed it "warranty work". Its a factory defect & quality control problem- not a random part failure. I haven't talked to precision yet, since I had a shoot at the Thai Embassy this week & other work next couple of weeks then off the Europe. So I'm faced with hoping it continues to work & have my old pentax kd10 as backup or taking a gamble on the turn around. There doesn't seem to be much feed back here on the repairs/turn around time. jeff

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07-25-2015, 07:51 AM	#2
PePe Pentaxian Join Date: Nov 2007 Location: Helsinki, Finland Photos: Gallery \| Albums Posts: 597	That is good! That' s the way it should be. Unfortunately that is not the case in all areas .

07-25-2015, 03:25 PM	#4
stillshot2 Pentaxian Join Date: Sep 2013 Location: Phoenix, AZ Photos: Albums Posts: 1,070	Originally posted by glee46 B&H is not sending out any K-3II until they have only good one's in stock. Wow. I looked on the B&H site and it says more are coming soon, so basically none are currently in stock and the K3 is back to pre-order status. If B&H sent them all back to Pentax, a large portion must have been affected for them to prefer to send them back for fixing rather than to deal with a lot of returns. Well, at least the issue is being sorted out.

07-25-2015, 07:47 PM	#5
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	I am glad B&H did this although many, perhaps most, of the returns seem to have been by folks with working cameras who just did not want the surprise of problems later.

07-25-2015, 08:10 PM	#6
interested_observer Loyal Site Supporter Join Date: Jun 2009 Location: Tumbleweed, Arizona Photos: Gallery \| Albums Posts: 5,707	The quick turn around suggests that Pentax pre-positioned parts to handle this problem. That's good planning for once. B&H returning their stock, basically reduces their return costs and Pentax's also. A bit of waiting on the customer's part will negate the problem of getting a bad camera. It's just good basic customer service all around. I hope that this sets up Pentax's QA/QC for a pretty un-eventful FF roll-out.

07-25-2015, 08:52 PM	#7
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,595	Originally posted by fwbigd My K3ii was received by Precision Camera Repair on the 20th. Got the return shipping notice on the 23rd. I am impressed with the quick turn around. That's great to hear! Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

07-25-2015, 09:04 PM	#8
mee Veteran Member Join Date: May 2010 Posts: 7,403	Originally posted by Mikesul I am glad B&H did this although many, perhaps most, of the returns seem to have been by folks with working cameras who just did not want the surprise of problems later. Makes me wonder if we'll see a BF refurb sale due to all of them going back to Ricoh.. surely they cannot be resold as new now. Wonder about the ones that were new old stock?

07-29-2015, 10:42 AM	#9
fwbigd Veteran Member Join Date: Jun 2007 Location: Fort Worth TX Posts: 339 Original Poster	Mine is scheduled for Delivery today by UPS. To my knowledge Ricoh does not sell refubished cameras.

07-29-2015, 11:10 AM	#10
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	Woot was selling what were supposed to be refurbished Pentax lenses so I would guess Ricoh sells refurbished bodies too. Good to hear about the fast turn around time. Was it a repair or did they send you a new camera (check serial #)? Maybe this thread should be merged with this one? https://www.pentaxforums.com/forums/172-pentax-k-3/299949-reports-k-3ii-servi...ry-repair.html

07-31-2015, 07:56 PM	#13
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	If you have had it this long without a failure you are unlikely to have one now. Many users report taking lots of photos with camera in the suspect range without problems. Most, not all, problems seem to have happened right away.

07-31-2015, 08:06 PM	#14
Fenwoodian Pentaxian Join Date: Apr 2015 Location: USA Photos: Gallery \| Albums Posts: 2,874	Originally posted by Mikesul If you have had it this long without a failure you are unlikely to have one now. Many users report taking lots of photos with camera in the suspect range without problems. Most, not all, problems seem to have happened right away. I respectfully disagree. I owned a K3II for 2 months and 2,000 shots. It had the GPS lock up exactly twice. Never knew when it would happen. Out of the blue it would happen again after a month of heavy shooting. I did not know what caused it or how to prevent it from happening. The good news was that when it did happen, just remove and replace the battery and you are good to go for another month or two. I never thought it was a serious defect. Most photographers could certainly lean to live with it. Just an occasional and rare hiccup. But, for the money one pays for such a nice new camera one expects 100% flawless performance, at least for a long time.