Originally posted by Azhure Just wanted to put in the title that it is NOT part of the serial numbers that were offered service for this. I bought this camera about a month and a half ago and this has only happened once but I'm wondering if updated firmware fixes this at all? I tried to power off the camera, it was a pretty cold day so not sure if that might've been the issue. But It would not shut off, so I had to take the battery out. I haven't had it happen again, so I'm not sure if it was just a fluke, but I'm wondering if I should update the firmware just in case? Is this still an issue people are having? All the searching I've done doesn't seem to have it mentioned after 2015.
If it only happened once, then it's not the power off issue. Occasional freezes can happen with any camera, and are more likely when power drain is high or battery voltage is low.