Originally posted by bertwert I just noticed that my fountain pen......
You're a good guy Bert! I must remember to use mine. I have two CROSS pens. They reason I have two is because they have a lifetime warrantee and I dropped mine. Sent it in for repair, explaining that it's not a product fault, I dropped it and it hit the pavement right on the nib - ouch! Happy to pay for repair. Some month later, I had a phone call from the NZ Cross agent. Would I pay the courier costs for sending my pen back to me from Auckland? Sure I said. Agent says pen could not be repaired in New Zealand and they had to send to the USA for repair - that's why it took so long. (Oh hell - I thought - imagine the repair bill!!!!)
Anyway, courier package turns up and I open it..... Inside, my pen, and a new pen - nicer model than mine and a note: "We were not 100% happy with the repair we carried out to your pen, and that model is no longer made. We hope you will enjoy the replacement we've sent. They sent me a $130 replacement, and the repair was just fine - both pens work beautifully.
Apart from the Auckland to Masterton courier charge, all this was free of charge. That's what I call service.