Originally posted by csa I don't know how any business man could give a quote for work over the phone, there are so many variables to take into account. Rupert, the good, honest ones like you; stay in business, others, not so much!
Carol, in all my years I never went to bed thinking I might have overcharged or done someone a shoddy job. Many many of my best customers were little widow women and so easy to manipulate. Once the word was out that I was honest, safe, and had integrity those numbers grew and grew over time. I knew more widows than anyone in the county...and they knew me. Now I never got rich, but I guarantee I was never hungry and when others were at the Pawn Shop during bad economies and hocking their tools to pay bills....me and my helpers were working overtime and hoping we could keep up with the work.
I got calls in the middle of the night....."Jim, I hear strange noises and it sounds like a leak......." I'd get dressed and go. Or, "Jim...I can't reach to change a light bulb....if you are my way can you drop by?"...I'd make it a priority. So many calls like that and I addressed every one....at no charge. These were not only my customers, they were my friends and great people. If you put money second and service first, you will never be short of money. Most of my competitors never understood this...so I really had no competitors. Honestly, excepting the sometimes difficult and dirty work, it was a sweet life!
A short Rupert story......
One day Mrs Rupert was really ticked off at me....I can't recall just why...it happens, you know!
Well, she carried her anger to work and spread it around to her co-workers that I was a big jerk, mean spirited, and whatever else she could pin on me. After venting her anger, a little old lady, Mrs Dremel, came in to pay her electric bill. She wanted to meet Mr Jim's wife that she knew worked there. She was escorted to Mrs Rupert's desk...surrounded by all her co workers and spent the next 30 minutes telling Mrs Rupert how lucky she was to have a guy like me, how wonderful I was and how all her many, many friends that she had recommended me to felt identical. Mrs Rupert had to sit there and eat crow as Mrs Dremel went on and on with examples of my outstanding service and dedication, fair prices and unquestionable integrity.
When she left Mrs Rupert was harassed like crazy by her co-workers and came home and apologized to me for the bad things she had a said. Since then when Mrs Rupert gets on my case I always ask her...."Have you run those thoughts by Mrs Dremel?"
Best Regards!