Originally posted by awaldram Not sure about french consumer law or service ettiquette
In the UK
manafacturer DOA (dead on arrival) is normally 7-14 day region, you retailer may allow slightly more.
Once you accept a repair you equipment may be repaired with 2nd hand parts and you no lnger entitled to a replacment.
Though at all times you only expected to allow 'reasonable' time for the manafacturer to repair your issues you are then entitled to a full refund.
The way I look at it is would 12 strangers agree Pentax/retailer were being unreasonable
If you think they woudl then go for it and insist on a refund.
Count me as Stranger No. 1.
Based on the fact that his new camera became essentially unusable within 6 weeks and has been in for repairs more than once since then without adequate results, and he was PROMISED a new replacement for a camera under warranty that was barely more than a month old when it went haywire, I believe he SHOULD get a new replacement, while Ricoh figures out where they screwed up.
I haven't had this issue (yet). Then again, I haven't attempted time-lapse photography yet, either. Right now, however, I can't get my LCD screen to light up UNLESS I hit LIVE VIEW or the MENU button. It won't light up so I can view all my settings while I'm shooting. Both my batteries are low, and my battery grip is screwed on a bit tight (I'm going to have to get some "grippy rubber" or something to loosen it) so maybe it's just low batteries, I hope. I wanted to remove the grip just now to see what my serial number is, to see if its within the range of those indicated to have issues.
At any rate, the camera has worked fine, so far, and I still think the K-3 is a great camera. But it's obvious there are some issues for at least some of the cameras -- possibly some problems in QC at the factory. It irks me when ANY manufacturer releases an ENTIRE BATCH of products that have the same problem -- especially when they then DRAG THEIR HEELS fixing the problem and trying to mollify customer dissatisfaction. Does Ricoh NOT know that the K-3 is likely the LAST, BEST HOPE for Pentax to remain a VIABLE DSLR brand? By NOT doing everything possible to address these issues POST HASTE and give K-3 customers EVERY CONSIDERATION, Ricoh is shooting the Pentax brand IN THE FOOT! At this time when smartphones are already causing a MASSIVE DECLINE in the sales of DSLRs, Ricoh CANNOT AFFORD to take this approach!
Jeff