Buying a new K3 II, what fun!

Qwntm · 07-13-2015, 10:13 PM - **1 Like**

So B&H customer service says they have no idea what the SN's of the K3II stock they have on hand, but they sell a lot of them and you will probably get a recent (whatever that means) one if you order one now.

Hello, it was a recall. Is B&H really going to continue to sell bodies that need to go to service for inspection immediately upon receipt by the customer. That doesn't make sense at all. Pentax didn't contact them and request the current stock back so they could inspect them before selling them to customers? I'm sure they will sort that out, but I'm not ordering from B&H until I hear it's the 6206661 or higher SN's.

Amazon says they are out of stock until July 21st, so that's promising. Might go ahead and order one from them and see what # comes up. Free no questions asked returns if it's not the right number...

I hope the 2 year extended warranty I bought 2 weeks ago will apply to a camera I receive 2 weeks from now. LOL. It would really suck to have to explain 2 years from now that I had to return 2 K3II bodies because of the recall and that's why I have a warranty older than the camera.

The joys of being a Pentax shooter.

biz-engineer · 07-13-2015, 10:45 PM

You've got to contact Ricoh to get a properly working copy of the K-3II so that you can evaluate it.

**Pete_XL** · 07-14-2015, 12:32 AM

Originally posted by Qwntm

So B&H customer service says they have no idea what the SN's of the K3II stock they have on hand, but they sell a lot of them and you will probably get a recent (whatever that means) one if you order one now.

Hello, it was a recall. Is B&H really going to continue to sell bodies that need to go to service for inspection immediately upon receipt by the customer. That doesn't make sense at all. Pentax didn't contact them and request the current stock back so they could inspect them before selling them to customers? I'm sure they will sort that out, but I'm not ordering from B&H until I hear it's the 6206661 or higher SN's.

Amazon says they are out of stock until July 21st, so that's promising. Might go ahead and order one from them and see what # comes up. Free no questions asked returns if it's not the right number...

I hope the 2 year extended warranty I bought 2 weeks ago will apply to a camera I receive 2 weeks from now. LOL. It would really suck to have to explain 2 years from now that I had to return 2 K3II bodies because of the recall and that's why I have a warranty older than the camera.

The joys of being a Pentax shooter.

Please give me a hint. I bought my copy of K3II 3 weeks ago. What is wrong with the bodys below SN6206661

max_pyne · 07-14-2015, 01:19 AM

Pentax K-3 II Service Advisory - Pentax Announcements | PentaxForums.com

**OvidiuRoSb** · 07-14-2015, 01:21 AM

Originally posted by Pete_XL

Please give me a hint. I bought my copy of K3II 3 weeks ago. What is wrong with the bodys below SN6206661

the issue:
https://www.pentaxforums.com/forums/172-pentax-k-3/297794-k-3-ii-refusing-shut-down.html

and the official statement from Ricoh where you can check if your camera is on the black list:
Pentax K-3 II Service Advisory - Pentax Announcements | PentaxForums.com

Steve.Ledger · 07-14-2015, 01:22 AM

Here ► Notice: Power-Off Issue with the PENTAX K-3 II Digital SLR Camera?RICOH IMAGING

Frogonastring · 07-14-2015, 02:03 AM

I've asked this elsewhere but perhaps it's better here - my SN is in the affected range, but I haven't experienced the power-off issue. Should I do anything?

max_pyne · 07-14-2015, 02:16 AM

i would send it. We don't know for how long they will offer the servicing and inspection...

Frogonastring · 07-14-2015, 02:29 AM

I'm in the UK so it might be different over here; I've reached out to Ricoh UK for comment on what they advise me to do.

**Pete_XL** · 07-14-2015, 05:20 AM

Yep, I have a hit!
I will contact servive in Germany. Thank you all for the info.

Adam · 07-14-2015, 05:46 AM

The service advisory should apply worldwide. Hopefully UK repairs go smoother than those in the US!

**Mikesul** · 07-14-2015, 06:17 AM

Regarding the OP's experience with B&H. I spoke to them when the advisory came out and they said that they were returning all of their stock and did not know when they would receive replacements. I believe another forum poster received similar information from them. OP may have gotten a poor rep at B&H who had not checked the information. The one I spoke to checked with a supervisor.

Qwntm · 07-14-2015, 10:22 AM

Originally posted by Mikesul

Regarding the OP's experience with B&H. I spoke to them when the advisory came out and they said that they were returning all of their stock and did not know when they would receive replacements. I believe another forum poster received similar information from them. OP may have gotten a poor rep at B&H who had not checked the information. The one I spoke to checked with a supervisor.

Most probably. This is what I got...

"Thank you for contacting the E-Mail Sales Department at B&H Photo Video and Pro Audio.

Unfortunately we do not have access to our inventory to inspect things like a serial number of the items we carry. We do sell quite a bit of inventory so our inventory doesn't sit in our warehouse for long. There's a very good chance you'll be getting the latest and greatest version of the product you're looking for but if for any reason you're unhappy with what you receive simply contact our customer service department to set up an exchange or refund within 30 days of your purchase.

Please let me know if there is anything else I can assist you with.

Thank you for choosing B&H."

**Mikesul** · 07-14-2015, 10:26 AM - **1 Like**

Yes that looks like a standardized, pushbutton, boilerplate response.

Qwntm · 07-14-2015, 11:30 AM

Amazon has them back in stock as well at the number they were at when the recall was announced. (Last night Amazon said out of stock until July 20th.)

So I guess Pentax said to the big retailers, we don't want them back, just flog them and let the customer send them in.

On another front, all K3II sales in the US have stopped....

But I'm going to call Pentax and see if they can tell me who and when somebody might be selling a SN higher than 6206660 K3II and see what they to say.

07-13-2015, 10:13 PM - 1 Like	#1
Qwntm Veteran Member Join Date: Jul 2011 Location: Eastern Oregon Posts: 856	Buying a new K3 II, what fun! So B&H customer service says they have no idea what the SN's of the K3II stock they have on hand, but they sell a lot of them and you will probably get a recent (whatever that means) one if you order one now. Hello, it was a recall. Is B&H really going to continue to sell bodies that need to go to service for inspection immediately upon receipt by the customer. That doesn't make sense at all. Pentax didn't contact them and request the current stock back so they could inspect them before selling them to customers? I'm sure they will sort that out, but I'm not ordering from B&H until I hear it's the 6206661 or higher SN's. Amazon says they are out of stock until July 21st, so that's promising. Might go ahead and order one from them and see what # comes up. Free no questions asked returns if it's not the right number... I hope the 2 year extended warranty I bought 2 weeks ago will apply to a camera I receive 2 weeks from now. LOL. It would really suck to have to explain 2 years from now that I had to return 2 K3II bodies because of the recall and that's why I have a warranty older than the camera. The joys of being a Pentax shooter.

07-14-2015, 05:46 AM	#11
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,593	The service advisory should apply worldwide. Hopefully UK repairs go smoother than those in the US! Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

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07-13-2015, 10:45 PM	#2
biz-engineer Pentaxian Join Date: Feb 2015 Photos: Gallery Posts: 12,225	You've got to contact Ricoh to get a properly working copy of the K-3II so that you can evaluate it.

07-14-2015, 12:32 AM	#3
Pete_XL Site Supporter Join Date: Mar 2010 Location: Germany Photos: Gallery Posts: 335	Originally posted by Qwntm So B&H customer service says they have no idea what the SN's of the K3II stock they have on hand, but they sell a lot of them and you will probably get a recent (whatever that means) one if you order one now. Hello, it was a recall. Is B&H really going to continue to sell bodies that need to go to service for inspection immediately upon receipt by the customer. That doesn't make sense at all. Pentax didn't contact them and request the current stock back so they could inspect them before selling them to customers? I'm sure they will sort that out, but I'm not ordering from B&H until I hear it's the 6206661 or higher SN's. Amazon says they are out of stock until July 21st, so that's promising. Might go ahead and order one from them and see what # comes up. Free no questions asked returns if it's not the right number... I hope the 2 year extended warranty I bought 2 weeks ago will apply to a camera I receive 2 weeks from now. LOL. It would really suck to have to explain 2 years from now that I had to return 2 K3II bodies because of the recall and that's why I have a warranty older than the camera. The joys of being a Pentax shooter. Please give me a hint. I bought my copy of K3II 3 weeks ago. What is wrong with the bodys below SN6206661

07-14-2015, 01:19 AM	#4
max_pyne Pentaxian Join Date: Aug 2010 Location: zurich Photos: Gallery \| Albums Posts: 409	Pentax K-3 II Service Advisory - Pentax Announcements \| PentaxForums.com

07-14-2015, 01:21 AM	#5
OvidiuRoSb Site Supporter Join Date: Aug 2014 Location: Sibiu Posts: 175	Originally posted by Pete_XL Please give me a hint. I bought my copy of K3II 3 weeks ago. What is wrong with the bodys below SN6206661 the issue: https://www.pentaxforums.com/forums/172-pentax-k-3/297794-k-3-ii-refusing-shut-down.html and the official statement from Ricoh where you can check if your camera is on the black list: Pentax K-3 II Service Advisory - Pentax Announcements \| PentaxForums.com

07-14-2015, 01:22 AM	#6
Steve.Ledger Veteran Member Join Date: Oct 2009 Location: Far North Qld Posts: 3,301	Here ► Notice: Power-Off Issue with the PENTAX K-3 II Digital SLR Camera?RICOH IMAGING

07-14-2015, 02:03 AM	#7
Frogonastring Forum Member Join Date: May 2014 Posts: 51	I've asked this elsewhere but perhaps it's better here - my SN is in the affected range, but I haven't experienced the power-off issue. Should I do anything?

07-14-2015, 02:16 AM	#8
max_pyne Pentaxian Join Date: Aug 2010 Location: zurich Photos: Gallery \| Albums Posts: 409	i would send it. We don't know for how long they will offer the servicing and inspection...

07-14-2015, 02:29 AM	#9
Frogonastring Forum Member Join Date: May 2014 Posts: 51	I'm in the UK so it might be different over here; I've reached out to Ricoh UK for comment on what they advise me to do.

07-14-2015, 05:20 AM	#10
Pete_XL Site Supporter Join Date: Mar 2010 Location: Germany Photos: Gallery Posts: 335	Yep, I have a hit! I will contact servive in Germany. Thank you all for the info.

07-14-2015, 06:17 AM	#12
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	Regarding the OP's experience with B&H. I spoke to them when the advisory came out and they said that they were returning all of their stock and did not know when they would receive replacements. I believe another forum poster received similar information from them. OP may have gotten a poor rep at B&H who had not checked the information. The one I spoke to checked with a supervisor.

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07-14-2015, 10:22 AM	#13
Qwntm Veteran Member Join Date: Jul 2011 Location: Eastern Oregon Posts: 856 Original Poster	Originally posted by Mikesul Regarding the OP's experience with B&H. I spoke to them when the advisory came out and they said that they were returning all of their stock and did not know when they would receive replacements. I believe another forum poster received similar information from them. OP may have gotten a poor rep at B&H who had not checked the information. The one I spoke to checked with a supervisor. Most probably. This is what I got... "Thank you for contacting the E-Mail Sales Department at B&H Photo Video and Pro Audio. Unfortunately we do not have access to our inventory to inspect things like a serial number of the items we carry. We do sell quite a bit of inventory so our inventory doesn't sit in our warehouse for long. There's a very good chance you'll be getting the latest and greatest version of the product you're looking for but if for any reason you're unhappy with what you receive simply contact our customer service department to set up an exchange or refund within 30 days of your purchase. Please let me know if there is anything else I can assist you with. Thank you for choosing B&H."

07-14-2015, 10:26 AM - 1 Like	#14
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	Yes that looks like a standardized, pushbutton, boilerplate response.

07-14-2015, 11:30 AM	#15
Qwntm Veteran Member Join Date: Jul 2011 Location: Eastern Oregon Posts: 856 Original Poster	Amazon has them back in stock as well at the number they were at when the recall was announced. (Last night Amazon said out of stock until July 20th.) So I guess Pentax said to the big retailers, we don't want them back, just flog them and let the customer send them in. On another front, all K3II sales in the US have stopped.... But I'm going to call Pentax and see if they can tell me who and when somebody might be selling a SN higher than 6206660 K3II and see what they to say.