[AbadPhotography]

Did anybody else see Adoramas mistake in their pentax lens sale going on now? They had the DA 50-135 for 109$ instead of 1096$! I tried to get it but Adorama wouldn't let me darn it! And now it's listed at the higher price. Oh well.

Years ago walmart accidentally did the same thing with their high dollar TV's.

[ruggiex]

Years ago they also didn't really have fine prints saying they wouldn't honor price mistakes. Nowadays, all they say is "sorry for our mistake" and maybe give you a gift card if they feel generous.

[UncleVanya]

Years ago they also didn't really have fine prints saying they wouldn't honor price mistakes. Nowadays, all they say is "sorry for our mistake" and maybe give you a gift card if they feel generous.

Can't blame them can you? A typo shouldn't put a business in position to lose that much money.

[JinDesu]

I saw it and bought it. Got confirmation and all that.

"Order Number: A20XXxxxxxxxxxxxxxx Hello Jing Hau Soong,
Thank for you for shopping with Adorama."


"
Order Subtotal: $109.65Shipping Cost: $0.00Tax: $9.73Total: $119.38"

Followed shortly by:

"Item Number PX50135AFD - PENTAX **SMCP-DA 50-135MM F2.8 EDIF SDM

We regret to inform you that your order is being cancelled due to a pr
icing error on our site - which has now been corrected - we appologize
for the mistake.

As is our policy, We have not charged you for the back ordered item,"

Oh well!

[ruggiex]

Can't blame them can you? A typo shouldn't put a business in position to lose that much money.

Of course not but you sometimes still see people get mad when companies not honoring mistake for some odd reason.

[AbadPhotography]

I saw it and bought it. Got confirmation and all that.

"Order Number: A20XXxxxxxxxxxxxxxx Hello Jing Hau Soong,
Thank for you for shopping with Adorama."


"
Order Subtotal: $109.65Shipping Cost: $0.00Tax: $9.73Total: $119.38"

Followed shortly by:

"Item Number PX50135AFD - PENTAX **SMCP-DA 50-135MM F2.8 EDIF SDM

We regret to inform you that your order is being cancelled due to a pr
icing error on our site - which has now been corrected - we appologize
for the mistake.

As is our policy, We have not charged you for the back ordered item,"

Oh well!

Such a feeling of joy followed by defeat. terrible. But it makes for a funny story.

[JinDesu]

Such a feeling of joy followed by defeat. terrible. But it makes for a funny story.

I wasn't expecting it to work, hence the lack of outrage haha. It was just funny to try it and see what happens. I'm glad I caught it fast enough to actually get the order confirmation!

[seventysixersfan]

would have been the deal of the century!

[shaX 07]

Can't blame them can you? A typo shouldn't put a business in position to lose that much money.

Maybe the business shouldn't put themselves in positions to lose money and just be accurate in the first place.

[boriscleto]

Remember when the Pentax web store had a pricing error? How many said they would never buy another Pentax because of it? I'm too lazy to dig up the thread...

[esrandall]

After the whole "included 18-135" error with the K-3 package, you would think they would be super-tight on this stuff. While I agree that a company shouldn't kill themselves honoring a typo, it reflects poorly on their professionalism, in regard to pricing accuracy. You can't stay in business honoring extreme pricing errors, and consumers that think the company should honor it regardless, aren't seeing the bigger picture of the retailer going down. The problem with this one (based off the screen clips above) is that this is more than a simple advertised typo. The pricing was set in their computers/POS system -- so the person's order could actually process?!?! Big screw-up there, that's mitigated by sending out a cancellation? It just creates the perception that any deal that seems extra great...might just be a freaking boo-boo. Between a few of these pricing boo-boos, and the way my Rokinon 85mm f/1.4 transaction/RMA/refund/oops/transaction/world's slowest shipping method/RMA/refund was handled, they've built a negative perception in my eyes. To a point, that when my wife sensed the seriousness in my begging, on the last great K-3 combo deal they ran, she just looked at me and said, "Honey, I want you to have that camera, but we should get it from somebody that has their act together..." The whole "perception is reality" thing.

---------- Post added 09-18-14 at 01:17 PM ----------

Maybe the business shouldn't put themselves in positions to lose money and just be accurate in the first place.

Exactly.

[SpecialK]

Maybe the business shouldn't put themselves in positions to lose money and just be accurate in the first place.

True - everyone else is perfect and never shits the wrong key.

[esrandall]

True - everyone else is perfect and never shits the wrong key.

Maybe you know the poster better than I do (like he really has amazing expectations of people/business/whatever) but I didn't get that at all from his quote. People make plenty of mistakes because we're not held accountable for each and every one of them. A business has to do a few outwardly facing things right, and when they don't, threads like this happen -- because it frustrates people. When your primary job is to sell things -- accurate pricing is huge, and when you actually allow a purchase to go through at the wrong price (like this one) then the disappointment is even bigger when they pull the reverse on you. In a perfect consumer world, I guess they honor every screw-up, and then go out of business, or whatever. Then the consumer bitches about them being so stupid for putting themselves in the position in the first place. Then we moan and groan because there's one less place that sells Pentax (or whatever). Really a no win for the retailer, so the best practice is to -- get it right the first time.

If they goof the price -- the most important outwardly facing thing that they do, and if they do it a few times, you start wondering what else they're gonna screw-up. Send the wrong item, damaged item, poor packaging, glacial shipping, muck an RMA up -- lots of stuff that sucks your faith away. My last two purchases from them had the correct item being shipped as the only accurate thing they did. All of the rest was a big goof, and the best part -- lots of lag time between all of the resolutions. Sure, they ended up getting my money back, but it took weeks for all of it to unfold -- and it all started with them telling me they were out of stock on an item, even though they were in stock on their web site -- which they offered at the full price, and only agreeing to sell it to me after I wrote a couple paragraphs like this, breaking down some things to them that weren't Kosher to me. The whole thing felt dirty to me, and the way it all went down left enough of a perception, added to stuff like what this thread is about, that I won't purchase from them again.

Mistakes are made, and when there aren't true consequences, they keep getting made, or people lose faith, and go somewhere else.

[SpecialK]

Mistakes are made, and when there aren't true consequences, they keep getting made, or people lose faith, and go somewhere else.

They will continue to be made regardless of the consequences. I am the service and sales manager (for lack of a real title, and a real job) at my work and I am involved in all those problems. Despite the best efforts and intentions, goofs come up from time to time. And we only deal with 30,000 or so items on a few websites including horribly-inaccurate Amazon.

In one instance something we had intended to sell at a truly good price of $59.99 or so came up at $22.00, far below cost. Why? I'm told the database got corrupted and used the part number from the next field - which was 22.

Another time - actually 4 times - there was a mis-spelled word on the same item in our weekly ad. Each time I would print the ad, circle the word and put it in the the graphic artist's inbox. Kept happening. Why? Another person kept re-using an older image that had not been fixed.

Every retailer understands your comment. It does not change the fact errors creep in. And in the case of Adorama, it is an obvious mistake.

[clackers]

As long as it was a genuine screwup, and not bait-and-switch, it's a laugh, right? :-)