B&H Customer Service

Mekong Cat · 11-28-2014, 09:42 AM - **1 Like**

31 October I purchased a K5IIs, D-BG4 Battery Grip and a SDXC card for $596. Yesterday I noticed the price had been reduced to $529. Sent B&H a email inquiring about a price match. In no time at all I they responded to the affirmative! Great CS.

micromacro · 11-28-2014, 12:15 PM

It has been 3 days I'm trying to contact them either by phone or chat. Always closed.

**Mikesul** · 11-28-2014, 12:24 PM - **1 Like**

I have had excellent service from B&H and their customer service is outstanding. They close for the Sabbath and holidays so they are never available during those times. Otherwise I have always received speedy help. Often beyond what I expected.

micromacro · 11-28-2014, 12:49 PM

From the chat right now: "...Customer Service, but unfortunately they are closed. They open back up on Sunday from 10am-5pm EDT."

**Wingincamera** · 11-28-2014, 02:39 PM - **3 Likes**

I have had nothing but excellent service with B&H, from exchanges, refunds or returns. Some people don't like that they observe all Jewish holidays and the store will be closed. I take that as another example of their integrity and remaining true to their values.

**Mikesul** · 11-28-2014, 04:53 PM - **1 Like**

Originally posted by Wingincamera

I have had nothing but excellent service with B&H, from exchanges, refunds or returns. Some people don't like that they observe all Jewish holidays and the store will be closed. I take that as another example of their integrity and remaining true to their values.

Exactly!

**csa** · 11-29-2014, 09:28 PM - **2 Likes**

Originally posted by Mikesul

I have had excellent service from B&H and their customer service is outstanding. They close for the Sabbath and holidays so they are never available during those times. Otherwise I have always received speedy help. Often beyond what I expected.

I definitely agree! Their customer service is outstanding!! I admire a store that closes like B&H does! They put something ahead of the all mighty dollar.

micromacro · 11-30-2014, 08:20 PM

When I finally could contact regular customer service (not chat or email, or voicemail), I have to admit, the service was very good.

nostra · 12-01-2014, 09:05 AM

Parallax · 12-01-2014, 09:19 AM - **2 Likes**

So, nostra, you joined the forum today just to complain about B&H CS.
Interesting. How was it that you determined that those paints were broken prior to leaving the B&H facility (making it their fault; well, shipping's fault. That still isn't a Customer Service issue) and not broken in transit?

Welcome to the forum.

Fat Albert · 12-01-2014, 09:26 AM - **1 Like**

Originally posted by Mekong Cat

31 October I purchased a K5IIs, D-BG4 Battery Grip and a SDXC card for $596. Yesterday I noticed the price had been reduced to $529. Sent B&H a email inquiring about a price match. In no time at all I they responded to the affirmative! Great CS.

I called them yesterday for the same exact reason and they were fantastic. I always anticipate a hassle with these types of things but they really made it painless!

micromacro · 12-01-2014, 11:43 AM

After calling customer service yesterday, I got today confirmation for adjusted order, with price for Kiis dropped after I purchased it, and with missed deal for 50mm f1.8 (which dropped to 110 yesterday) I got the lens for sweet $93 after adjustment

So, the total for the camera, grip, 62gb card, and DA 50 f1.8 is $639.95. Wow. BH is the best!

henryp · 12-01-2014, 12:55 PM

Originally posted by micromacro

It has been 3 days I'm trying to contact them either by phone or chat. Always closed.

I am sorry you have that misapprehension. We were closed Thursday, Thanksgiving day, and are closed every Friday afternoon and all day every Saturday. Our hours.

---------- Post added 12-01-14 at 03:01 PM ----------

Originally posted by Parallax

So, nostra, you joined the forum today just to complain about B&H CS.

Nostra posted a screenshot from resellerratings.com. We used to be a participating merchant there and our ratings routinely exceeded 9.5/10. Then they hiked their rates to the stratosphere, declined to negotiate and we elected not to renew our participation.

This is the result:
https://www.internetretailer.com/2013/01/09/small-web-retailers-fume-reselle...gs-price-hikes

"Within two days of cancelling with ResellerRatings, half of the roughly 80 reviews MainPerformancePC.com had accumulated since signing up—most of which were positive—disappeared..."

micromacro · 12-01-2014, 01:15 PM

Originally posted by henryp

I am sorry you have that misapprehension. We were closed Thursday, Thanksgiving day, and are closed every Friday afternoon and all day every Saturday.

Don't worry, it was black friday buying fever

And thank you for your outstanding service!

Parallax · 12-01-2014, 01:20 PM

Thanks for the explanation, Henry. I have no concerns whatsoever about your CS. I have never, ever, had less than stellar service in the many years I've been a customer.
My concern here can be found in the fist sentence of my reply to nostra.

11-28-2014, 09:42 AM - 1 Like	#1
Mekong Cat New Member Join Date: Apr 2011 Location: Florida Posts: 3	B&H Customer Service 31 October I purchased a K5IIs, D-BG4 Battery Grip and a SDXC card for $596. Yesterday I noticed the price had been reduced to $529. Sent B&H a email inquiring about a price match. In no time at all I they responded to the affirmative! Great CS.

12-01-2014, 09:19 AM - 2 Likes	#10
Parallax Senior Moderator Loyal Site Supporter Join Date: Apr 2008 Location: South Dakota Photos: Gallery Posts: 19,332	So, nostra, you joined the forum today just to complain about B&H CS. Interesting. How was it that you determined that those paints were broken prior to leaving the B&H facility (making it their fault; well, shipping's fault. That still isn't a Customer Service issue) and not broken in transit? Welcome to the forum. Last edited by Parallax; 12-01-2014 at 10:14 AM.

12-01-2014, 12:55 PM	#13
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Originally posted by micromacro It has been 3 days I'm trying to contact them either by phone or chat. Always closed. I am sorry you have that misapprehension. We were closed Thursday, Thanksgiving day, and are closed every Friday afternoon and all day every Saturday. Our hours. ---------- Post added 12-01-14 at 03:01 PM ---------- Originally posted by Parallax So, nostra, you joined the forum today just to complain about B&H CS. Nostra posted a screenshot from resellerratings.com. We used to be a participating merchant there and our ratings routinely exceeded 9.5/10. Then they hiked their rates to the stratosphere, declined to negotiate and we elected not to renew our participation. This is the result: https://www.internetretailer.com/2013/01/09/small-web-retailers-fume-reselle...gs-price-hikes "Within two days of cancelling with ResellerRatings, half of the roughly 80 reviews MainPerformancePC.com had accumulated since signing up—most of which were positive—disappeared..." Last edited by henryp; 12-01-2014 at 01:02 PM.

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11-28-2014, 12:15 PM	#2
micromacro Pentaxian Join Date: Jan 2014 Location: Florida Photos: Gallery Posts: 3,722	It has been 3 days I'm trying to contact them either by phone or chat. Always closed.

11-28-2014, 12:24 PM - 1 Like	#3
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	I have had excellent service from B&H and their customer service is outstanding. They close for the Sabbath and holidays so they are never available during those times. Otherwise I have always received speedy help. Often beyond what I expected.

11-28-2014, 12:49 PM	#4
micromacro Pentaxian Join Date: Jan 2014 Location: Florida Photos: Gallery Posts: 3,722	From the chat right now: "...Customer Service, but unfortunately they are closed. They open back up on Sunday from 10am-5pm EDT."

11-28-2014, 02:39 PM - 3 Likes	#5
Wingincamera Loyal Site Supporter Join Date: Oct 2012 Location: Pine Haven, Wyoming Photos: Gallery \| Albums Posts: 1,182	I have had nothing but excellent service with B&H, from exchanges, refunds or returns. Some people don't like that they observe all Jewish holidays and the store will be closed. I take that as another example of their integrity and remaining true to their values.

11-28-2014, 04:53 PM - 1 Like	#6
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	Originally posted by Wingincamera I have had nothing but excellent service with B&H, from exchanges, refunds or returns. Some people don't like that they observe all Jewish holidays and the store will be closed. I take that as another example of their integrity and remaining true to their values. Exactly!

11-29-2014, 09:28 PM - 2 Likes	#7
csa Loyal Site Supporter Join Date: Aug 2014 Location: Montana mountains Posts: 10,133	Originally posted by Mikesul I have had excellent service from B&H and their customer service is outstanding. They close for the Sabbath and holidays so they are never available during those times. Otherwise I have always received speedy help. Often beyond what I expected. I definitely agree! Their customer service is outstanding!! I admire a store that closes like B&H does! They put something ahead of the all mighty dollar.

11-30-2014, 08:20 PM	#8
micromacro Pentaxian Join Date: Jan 2014 Location: Florida Photos: Gallery Posts: 3,722	When I finally could contact regular customer service (not chat or email, or voicemail), I have to admit, the service was very good.

12-01-2014, 09:05 AM	#9
nostra New Member Join Date: Dec 2014 Posts: 1

12-01-2014, 09:26 AM - 1 Like	#11
Fat Albert Veteran Member Join Date: Jul 2013 Posts: 966	Originally posted by Mekong Cat 31 October I purchased a K5IIs, D-BG4 Battery Grip and a SDXC card for $596. Yesterday I noticed the price had been reduced to $529. Sent B&H a email inquiring about a price match. In no time at all I they responded to the affirmative! Great CS. I called them yesterday for the same exact reason and they were fantastic. I always anticipate a hassle with these types of things but they really made it painless!

12-01-2014, 11:43 AM	#12
micromacro Pentaxian Join Date: Jan 2014 Location: Florida Photos: Gallery Posts: 3,722	After calling customer service yesterday, I got today confirmation for adjusted order, with price for Kiis dropped after I purchased it, and with missed deal for 50mm f1.8 (which dropped to 110 yesterday) I got the lens for sweet $93 after adjustment So, the total for the camera, grip, 62gb card, and DA 50 f1.8 is $639.95. Wow. BH is the best!

12-01-2014, 01:15 PM	#14
micromacro Pentaxian Join Date: Jan 2014 Location: Florida Photos: Gallery Posts: 3,722	Originally posted by henryp I am sorry you have that misapprehension. We were closed Thursday, Thanksgiving day, and are closed every Friday afternoon and all day every Saturday. Don't worry, it was black friday buying fever And thank you for your outstanding service!

12-01-2014, 01:20 PM	#15
Parallax Senior Moderator Loyal Site Supporter Join Date: Apr 2008 Location: South Dakota Photos: Gallery Posts: 19,332	Thanks for the explanation, Henry. I have no concerns whatsoever about your CS. I have never, ever, had less than stellar service in the many years I've been a customer. My concern here can be found in the fist sentence of my reply to nostra.