Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
11-28-2014, 09:42 AM - 1 Like   #1
New Member




Join Date: Apr 2011
Location: Florida
Posts: 3
B&H Customer Service

31 October I purchased a K5IIs, D-BG4 Battery Grip and a SDXC card for $596. Yesterday I noticed the price had been reduced to $529. Sent B&H a email inquiring about a price match. In no time at all I they responded to the affirmative! Great CS.

11-28-2014, 12:15 PM   #2
Loyal Site Supporter
Loyal Site Supporter
micromacro's Avatar

Join Date: Jan 2014
Location: Florida
Photos: Gallery
Posts: 3,520
It has been 3 days I'm trying to contact them either by phone or chat. Always closed.
11-28-2014, 12:24 PM - 1 Like   #3
Loyal Site Supporter
Loyal Site Supporter
Mikesul's Avatar

Join Date: Sep 2009
Location: Phoenix, AZ
Posts: 5,258
I have had excellent service from B&H and their customer service is outstanding. They close for the Sabbath and holidays so they are never available during those times. Otherwise I have always received speedy help. Often beyond what I expected.
11-28-2014, 12:49 PM   #4
Loyal Site Supporter
Loyal Site Supporter
micromacro's Avatar

Join Date: Jan 2014
Location: Florida
Photos: Gallery
Posts: 3,520
From the chat right now: "...Customer Service, but unfortunately they are closed. They open back up on Sunday from 10am-5pm EDT."

11-28-2014, 02:39 PM - 3 Likes   #5
Loyal Site Supporter
Loyal Site Supporter
Wingincamera's Avatar

Join Date: Oct 2012
Location: Spanaway, WA. USA
Photos: Gallery | Albums
Posts: 713
I have had nothing but excellent service with B&H, from exchanges, refunds or returns. Some people don't like that they observe all Jewish holidays and the store will be closed. I take that as another example of their integrity and remaining true to their values.
11-28-2014, 04:53 PM - 1 Like   #6
Loyal Site Supporter
Loyal Site Supporter
Mikesul's Avatar

Join Date: Sep 2009
Location: Phoenix, AZ
Posts: 5,258
QuoteOriginally posted by Wingincamera Quote
I have had nothing but excellent service with B&H, from exchanges, refunds or returns. Some people don't like that they observe all Jewish holidays and the store will be closed. I take that as another example of their integrity and remaining true to their values.
Exactly!
11-29-2014, 09:28 PM - 2 Likes   #7
csa
Loyal Site Supporter
Loyal Site Supporter
csa's Avatar

Join Date: Aug 2014
Location: Montana mountains
Posts: 9,308
QuoteOriginally posted by Mikesul Quote
I have had excellent service from B&H and their customer service is outstanding. They close for the Sabbath and holidays so they are never available during those times. Otherwise I have always received speedy help. Often beyond what I expected.
I definitely agree! Their customer service is outstanding!! I admire a store that closes like B&H does! They put something ahead of the all mighty dollar.
11-30-2014, 08:20 PM   #8
Loyal Site Supporter
Loyal Site Supporter
micromacro's Avatar

Join Date: Jan 2014
Location: Florida
Photos: Gallery
Posts: 3,520
When I finally could contact regular customer service (not chat or email, or voicemail), I have to admit, the service was very good.

12-01-2014, 09:05 AM   #9
New Member




Join Date: Dec 2014
Posts: 1
12-01-2014, 09:19 AM - 2 Likes   #10
Moderator
Loyal Site Supporter
Parallax's Avatar

Join Date: Apr 2008
Location: South Dakota
Photos: Gallery
Posts: 16,057
So, nostra, you joined the forum today just to complain about B&H CS.
Interesting. How was it that you determined that those paints were broken prior to leaving the B&H facility (making it their fault; well, shipping's fault. That still isn't a Customer Service issue) and not broken in transit?



Welcome to the forum.

Last edited by Parallax; 12-01-2014 at 10:14 AM.
12-01-2014, 09:26 AM - 1 Like   #11
Loyal Site Supporter
Loyal Site Supporter
Fat Albert's Avatar

Join Date: Jul 2013
Posts: 960
QuoteOriginally posted by Mekong Cat Quote
31 October I purchased a K5IIs, D-BG4 Battery Grip and a SDXC card for $596. Yesterday I noticed the price had been reduced to $529. Sent B&H a email inquiring about a price match. In no time at all I they responded to the affirmative! Great CS.
I called them yesterday for the same exact reason and they were fantastic. I always anticipate a hassle with these types of things but they really made it painless!
12-01-2014, 11:43 AM   #12
Loyal Site Supporter
Loyal Site Supporter
micromacro's Avatar

Join Date: Jan 2014
Location: Florida
Photos: Gallery
Posts: 3,520
After calling customer service yesterday, I got today confirmation for adjusted order, with price for Kiis dropped after I purchased it, and with missed deal for 50mm f1.8 (which dropped to 110 yesterday) I got the lens for sweet $93 after adjustment So, the total for the camera, grip, 62gb card, and DA 50 f1.8 is $639.95. Wow. BH is the best!
12-01-2014, 12:55 PM   #13
B&H Photo Representative
henryp's Avatar

Join Date: Jul 2007
Location: New York, NY
Posts: 469
QuoteOriginally posted by micromacro Quote
It has been 3 days I'm trying to contact them either by phone or chat. Always closed.
I am sorry you have that misapprehension. We were closed Thursday, Thanksgiving day, and are closed every Friday afternoon and all day every Saturday. Our hours.

---------- Post added 12-01-14 at 03:01 PM ----------

QuoteOriginally posted by Parallax Quote
So, nostra, you joined the forum today just to complain about B&H CS.
Nostra posted a screenshot from resellerratings.com. We used to be a participating merchant there and our ratings routinely exceeded 9.5/10. Then they hiked their rates to the stratosphere, declined to negotiate and we elected not to renew our participation.

This is the result:
https://www.internetretailer.com/2013/01/09/small-web-retailers-fume-reselle...gs-price-hikes
"Within two days of cancelling with ResellerRatings, half of the roughly 80 reviews MainPerformancePC.com had accumulated since signing up—most of which were positive—disappeared..."


Last edited by henryp; 12-01-2014 at 01:02 PM.
12-01-2014, 01:15 PM   #14
Loyal Site Supporter
Loyal Site Supporter
micromacro's Avatar

Join Date: Jan 2014
Location: Florida
Photos: Gallery
Posts: 3,520
QuoteOriginally posted by henryp Quote
I am sorry you have that misapprehension. We were closed Thursday, Thanksgiving day, and are closed every Friday afternoon and all day every Saturday.
Don't worry, it was black friday buying fever And thank you for your outstanding service!
12-01-2014, 01:20 PM   #15
Moderator
Loyal Site Supporter
Parallax's Avatar

Join Date: Apr 2008
Location: South Dakota
Photos: Gallery
Posts: 16,057
Thanks for the explanation, Henry. I have no concerns whatsoever about your CS. I have never, ever, had less than stellar service in the many years I've been a customer.
My concern here can be found in the fist sentence of my reply to nostra.
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
day, days, pentax deals, photography, price
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Oben CT-3561 5-section travel carbon fiber tripod & head: $200 (B&H) Doundounba Pentax Price Watch 11 11-19-2014 05:33 PM
Quick compliment to B&H customer service htsmd Pentax K-3 7 12-04-2013 06:30 PM
LowePro customer service email? LFLee Pentax Camera and Field Accessories 4 05-03-2013 03:23 AM
Love B & H Photo Service - But I Worry About Their Lack of Protection for Lenses gloaming Ask B&H Photo! 17 03-23-2011 10:15 AM
b&w, customer devisor Post Your Photos! 8 03-13-2009 05:51 AM



All times are GMT -7. The time now is 05:59 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top