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12-22-2014, 10:10 AM   #1
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Adorama customer service - Email

Hi all,

i have been trying to get in touch with adorama customer service for over a week now,
contacted several people to no avail.
i ordered the K5iis & 3 lenses (1 new, two used marked as "E").
one of the used lenses is defective, does not focus.
they said over a week ago that they will send me a return label, got nothing to this date.

can someone help me...

12-22-2014, 10:13 AM   #2
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12-22-2014, 10:14 AM   #3
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PM Helen Oster, who is a member here. have you order and shipping material handy. Helen will resolve your issues.
12-22-2014, 10:23 AM   #4
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QuoteOriginally posted by ts357 Quote
Hi all,

i have been trying to get in touch with adorama customer service for over a week now,
contacted several people to no avail.
i ordered the K5iis & 3 lenses (1 new, two used marked as "E").
one of the used lenses is defective, does not focus.
they said over a week ago that they will send me a return label, got nothing to this date.

can someone help me...
I usually get a return label as soon as I call them. They just ask for my email address and send the return label there within fifteen minutes or less after the call is over. Then again that was 2 years ago.

12-22-2014, 11:18 AM   #5
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QuoteOriginally posted by ts357 Quote
Hi all,

i have been trying to get in touch with adorama customer service for over a week now,
contacted several people to no avail.
i ordered the K5iis & 3 lenses (1 new, two used marked as "E").
one of the used lenses is defective, does not focus.
they said over a week ago that they will send me a return label, got nothing to this date.

can someone help me...
Please email me with your order number: Helen@adorama.com
12-22-2014, 11:29 AM   #6
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Hi Helen,
I sent you an Email on Dec.19th.

just sent you another one...
12-22-2014, 12:00 PM - 1 Like   #7
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I called Adorama Customer Service on Black Friday morning and they answered promptly and helped with my return very efficiently.
Next time just call, they have always been responsive in my experience.
12-22-2014, 12:06 PM   #8
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The issue appears to be one of economics. The lens in question only cost $60 - and there was a discussion regarding whether it was more prudent simply to refund the customer in full, rather than pay for it to be returned to us. I am still awaiting the outcome of that discussion, but have just asked again for a speedy resolution.

12-22-2014, 12:26 PM   #9
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Sorry, not trying to hijack the thread, but I'm having the same issue, however with B&H. It's been a few days now, and so far nothing... Any way of the moderators having them contact me, please?
12-22-2014, 12:47 PM   #10
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Have you tried the live chat option?
12-22-2014, 01:05 PM   #11
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QuoteOriginally posted by ts357 Quote
Have you tried the live chat option?
Yep, and called on Thursday. Still waiting for the no-cost return label...
12-22-2014, 01:19 PM   #12
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QuoteOriginally posted by Flugelbinder Quote
Yep, and called on Thursday. Still waiting for the no-cost return label...
Have you tried posting here in the "Ask B&H" forum? The rep is very good in replying to requests, questions, etc.
12-22-2014, 01:21 PM   #13
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I haven't...
12-23-2014, 02:45 AM - 1 Like   #14
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Issue was resolved,

Thank You Helen & this great forum
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