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Helen Oster · 08-02-2015, 06:27 AM

Originally posted by Tapenx Worth 2

That Adorama shave off the accessories to then sell separately.

What it means is that more often than not when we buy these items in from customers, as used, that they are not included in the sale - they have been lost or broken.

The re-sale price reflects that these items are not included.

---------- Post added 08-02-15 at 08:27 AM ----------

Originally posted by Tom S.

I have never experienced this from Adorama or B&H, which is why they are both recommended vendors.

Thank you!

DeadJohn · 08-03-2015, 08:41 AM - **1 Like**

Originally posted by Helen Oster

SNIP...What it means is that more often than not when we buy these items in from customers, as used, that they are not included in the sale - they have been lost or broken...SNIP

I'm in agreement. I've always known that to be the case with Adorama.

Suggestion [no reply needed]: Online shoppers would find it much more convenient if the item listings identified which specific accessories were included. A lens at a specific price point could be a good bargain or overpriced, depending on whether the hood + 2 caps + case are there or not, and as it is now we have to call customer service to tell the difference. I realize going back to change existing listings would be an enormous task. Consider doing it just for new listings.

Helen Oster · 08-03-2015, 09:01 AM

Originally posted by DeadJohn

I'm in agreement. I've always known that to be the case with Adorama.

Suggestion [no reply needed]: Online shoppers would find it much more convenient if the item listings identified which specific accessories were included. A lens at a specific price point could be a good bargain or overpriced, depending on whether the hood + 2 caps + case are there or not, and as it is now we have to call customer service to tell the difference. I realize going back to change existing listings would be an enormous task. Consider doing it just for new listings.

I'm replying because I'm in agreement with you - and did make this suggestion to the used department manager, last week............and just received a note that they are working on it

**csa** · 08-03-2015, 09:30 AM - **1 Like**

Helen, this certainly re-confirms the fact that Adorama cares about their customers, for any that may have doubted this!

We are certainly fortunate not only to have Adorama, but also having you here to answer questions, and give assistance when needed!

My LowePro case from Adorama is due here Sat!! Thanks Adorama!

08-03-2015, 09:01 AM	#33
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Originally posted by DeadJohn I'm in agreement. I've always known that to be the case with Adorama. Suggestion [no reply needed]: Online shoppers would find it much more convenient if the item listings identified which specific accessories were included. A lens at a specific price point could be a good bargain or overpriced, depending on whether the hood + 2 caps + case are there or not, and as it is now we have to call customer service to tell the difference. I realize going back to change existing listings would be an enormous task. Consider doing it just for new listings. I'm replying because I'm in agreement with you - and did make this suggestion to the used department manager, last week............and just received a note that they are working on it Last edited by Helen Oster; 08-03-2015 at 09:07 AM.

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08-02-2015, 06:27 AM	#31
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Originally posted by Tapenx Worth 2 That Adorama shave off the accessories to then sell separately. What it means is that more often than not when we buy these items in from customers, as used, that they are not included in the sale - they have been lost or broken. The re-sale price reflects that these items are not included. ---------- Post added 08-02-15 at 08:27 AM ---------- Originally posted by Tom S. I have never experienced this from Adorama or B&H, which is why they are both recommended vendors. Thank you!

08-03-2015, 08:41 AM - 1 Like	#32
DeadJohn Pentaxian Join Date: Jan 2011 Location: New York Posts: 4,834	Originally posted by Helen Oster SNIP...What it means is that more often than not when we buy these items in from customers, as used, that they are not included in the sale - they have been lost or broken...SNIP I'm in agreement. I've always known that to be the case with Adorama. Suggestion [no reply needed]: Online shoppers would find it much more convenient if the item listings identified which specific accessories were included. A lens at a specific price point could be a good bargain or overpriced, depending on whether the hood + 2 caps + case are there or not, and as it is now we have to call customer service to tell the difference. I realize going back to change existing listings would be an enormous task. Consider doing it just for new listings.

08-03-2015, 09:30 AM - 1 Like	#34
csa Loyal Site Supporter Join Date: Aug 2014 Location: Montana mountains Posts: 10,133	Helen, this certainly re-confirms the fact that Adorama cares about their customers, for any that may have doubted this! We are certainly fortunate not only to have Adorama, but also having you here to answer questions, and give assistance when needed! My LowePro case from Adorama is due here Sat!! Thanks Adorama!

Adorama fail

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