One thing I've found with Adorama & B&H; if you have any doubts whatsoever about a product they have, call them or if outside the US, e-mail them. I think we are very fortunate to have both companies as members here, that go way beyond expectations to keep their customers happy!
Kudos to Helen, she definitely went the extra mile to keep a customer happy!
It is unfortunate to have a thread titled "Adorama fail"; before attempting to correct the situation. Perhaps a title such as "Adorama, need help", etc., would have been more suitable. Someone just reading the title would have the impression that Adorama was the bad guy in a transaction.