Originally posted by officiousbystander Adorama has Helen Oster who is unfailingly conscientious, courteous and helpful when responding to queries and complaints. She appears to never sleep. This one person would make me favour Adorama if there was nothing else to choose between them.
Thank you so much!!!
<3
---------- Post added 03-15-17 at 04:22 AM ----------
Originally posted by lytrytyr Let me give you one more data point (or "anecdote", as some will have it):
The last lens I ordered from Adorama came in its Ricoh box,
protected only by a thin bubble-lined envelope.
Needless to say, the brand-new box was pretty beat up when it arrived.
Fortunately, since the lens inside was a light one,
it doesn't seem to have suffered.
Bottom line: When choosing retailers in the future,
I will skip the first letter of the alphabet.
I'm so, so very sorry to read that this was your experience, particularly as this was caused by recent major changes in our distribution center, intended to improve the customer experience.....
We are BIG believers in doing everything we can to reduce our carbon footprint, but absolutely did not want to compromise on service to our customers. So we invested heavily into researching into more environmentally-friendly packaging, that is less costly to transport. This is the solution we went for:
As you can see, after the picker has placed the items into the carton, the machine reduces the size of the box to fit snuggly around the contents. However, it IS also supposed to add dunnage. (Again, with an eye on the environment - particularly the hazard that plastics are showing themselves to be to the future of our oceans and therefore our planet - we wanted to move away from plastic packaging eg bubble wrap, peanuts, inflatable pillows etc). So our dunnage of choice is a recycled paper product, which has been fully tested to provide the protection required.
The machines are great......provided those responsible for programming them don't mess up.....
We've spent the past couple of weeks reviewing the process carefully and are confident that we now have a fast, economical and environmentally-friendly packaging process, that should enable us to get your gear to you SAFELY, within the shortest possible time.