Originally posted by Wasp Ah yes, that old line of "I am not an expert." Just looking things over and using a bit of common sense should tell you that all is not well. Even fifteen minutes spent doing research on the internet will make you an "expert" these days. What is also bad is when sellers try to make a diagnosis and concludes that it is an easy fix.
Yup, that phrase mentioned after the goods arrived and I had voiced my concerns. Until then it was 'all good working order'. They claimed that with my knowledge that I'd be able to fix it. I gently reminded them that a novice's understanding of the functionality of a film camera is NOT the same as a professional repairperson's. Same goes for the 'they were stored in my loft for some time and consequently carry some amount of dust' type statements - had I known they were in the loft prior to sale then it would've been a red flag for me.
I definitely agree though, it wouldn't have taken any effort to look through the viewfinder and see that it was caked in 'grubbins' (thats our word for grubby gubbins). Same applies to the lens. Same applies to the non-firing which I explicitly enquired about.
Originally posted by Lord Lucan That is only a mitigating defence against a formal accusation of fraud which you have not made (yet); it is not a reason to refuse refunding you. If they claim to be acting in good faith then they should return your money.
That mitigating defence was only mentioned after I advised that the goods received were not in working order as described anyway. Same goes for the they were found in my loft, and the 'I'm not a dealer/expert' type statements.
Funnily, they've said "I think the issue is only with the cameras and not the lens" to which I'd advised that a lens full of bits 'n' pieces is not issue-free, despite not being an expert or trying them... after their statement re: good working order. They keep stating that they were not setting out to deceive, which I largely believe. They have little understanding of the cameras they've sold, or the lens, or their workings but ultimately they've made no effort to ensure any accuracy whatsoever either. Not so much deception, more of a 'I can't be arsed' type approach I think. I agree, a £15 refund in good faith is exactly not that.
I (personally) don't see it unreasonable for me to bear all postage costs, be refunded the item costs and return the items to them, but they can't see that for whatever reason. In fact, they've ignored/overlooked that offer around 4 times already, which I've also highlighted.