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12-14-2020, 05:04 PM - 1 Like   #106
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QuoteOriginally posted by Alex645 Quote
This, unfortunately, is not only a Ricoh/Pentax issue. I've known plenty of authorized service centers (Canon, Nikon, Sony, etc) that have fallen short of expectations. From my own experience, Sony has been the worst.
For sure. Just to clarify, my point wasn't a swipe at Ricoh specifically, but the general situation that authorised service centres aren't necessarily doing a great job for reputation of the brands. Pentax is indeed just one of those...

12-14-2020, 05:13 PM - 1 Like   #107
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QuoteOriginally posted by BigMackCam Quote
For sure. Just to clarify, my point wasn't a swipe at Ricoh specifically, but the general situation that authorised service centres aren't necessarily doing a great job for reputation of the brands. Pentax is indeed just one of those...
No worries. I didn't take it as a 'swipe'. I just wanted others to know that my own experience with Pentax service has been par and that others with much more money and means and reputation have had more issues with parts availability, obsolescence, ineffective repair, etc.
12-15-2020, 12:51 PM   #108
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All this talk about the standards of service centre performance makes me wonder whether or not a poll, or perhaps a questionnaire, to rank them internationally mightn’t be a bad idea. I’ve only had a few encounters with ours here in Australia, but I couldn’t fault them. Elsewhere, others haven’t had the same good experience, it seems.
12-15-2020, 06:20 PM - 1 Like   #109
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QuoteOriginally posted by RobA_Oz Quote
All this talk about the standards of service centre performance makes me wonder whether or not a poll, or perhaps a questionnaire, to rank them internationally mightn’t be a bad idea.
We have truly, and sadly, become a disposable consumer economy that is in part, reflected by the degradation of service centers. I remember when car dealerships were the only place to go to get things fixed and maintained well, but independent shops now represent the spectrum of much better and worse service options.

12-24-2020, 11:18 AM - 1 Like   #110
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Environmental stewardship and the Right to Repair -- How to Make Technology Greener

QuoteOriginally posted by Alex645 Quote
We have truly, and sadly, become a disposable consumer economy
A recent piece from the Canadian Broadcasting Corporation: How to make technology greener? Make it easier to repair, advocates say | CBC News

An interesting quote from the article: A CBC News investigation in 2018 found Apple often overestimated the cost of repairs to its products and threatened third-party shops willing to fix them for less. (Apple said its customers were best served by "certified experts using genuine parts").

- Craig

Last edited by c.a.m; 12-24-2020 at 11:24 AM.
12-25-2020, 02:53 AM   #111
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QuoteOriginally posted by c.a.m Quote
A recent piece from the Canadian Broadcasting Corporation: How to make technology greener? Make it easier to repair, advocates say | CBC News

An interesting quote from the article: A CBC News investigation in 2018 found Apple often overestimated the cost of repairs to its products and threatened third-party shops willing to fix them for less. (Apple said its customers were best served by "certified experts using genuine parts").

- Craig
Yep. A friend of mine had an issue with the display on his macbook something like 3 or 4 years ago. The Apple store people said the humidity sensor indicated water damage and wanted 500€ for the repair (whole screen replacement or somesuch).
He took it to a repair technician friend of his - the issue was that the cable connecting the display and the motherboard was too short and it breaks after opening the lid one too many times. Guy charged him 50€ or so in total, problem fixed.
12-26-2020, 06:07 AM   #112
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QuoteOriginally posted by BigMackCam Quote
For sure. Just to clarify, my point wasn't a swipe at Ricoh specifically, but the general situation that authorised service centres aren't necessarily doing a great job for reputation of the brands. Pentax is indeed just one of those...
I had a Canon G series compact which was a marvelous little camera. Ridiculously good resolution and shadow detail. The rear LCD went black. I contacted Canon and they had me send it, plus $110, to their US service facility. Two months later I received the “repaired” camera. Yes, it had a shiny new LCD. Unfortunately, when they tore into the camera, they knocked the sensor out of alignment with the lens. The left side of any photo was out of focus. I contacted the Canon service center, repeatedly, finally getting the reply “ We are sorry, replacement optics or sensors are no longer available for your camera model.”
No other reply. Junk camera.

12-26-2020, 06:54 AM   #113
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QuoteOriginally posted by steamloco76 Quote
I had a Canon G series compact which was a marvelous little camera. Ridiculously good resolution and shadow detail. The rear LCD went black. I contacted Canon and they had me send it, plus $110, to their US service facility. Two months later I received the “repaired” camera. Yes, it had a shiny new LCD. Unfortunately, when they tore into the camera, they knocked the sensor out of alignment with the lens. The left side of any photo was out of focus. I contacted the Canon service center, repeatedly, finally getting the reply “ We are sorry, replacement optics or sensors are no longer available for your camera model.”
No other reply. Junk camera.
Wow! That’s horrible.
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