My Personal Adorama Shopper

**cdd29** · 12-09-2021, 04:26 PM

Has anyone done any business with Adorama recently? I ordered a lens yesterday. Today I get an email from someone claiming to be my Adorama Personal Shopper and wants me to contact them about my order as they have a question. So naturally I'm thinking scam or possibly someone somewhere has been hacked. Adorama won't confirm or deny it's legit. I do a search online and found other people recently with the same experience. Anyone else run into this? Regardless, I'll be keeping an eye on the bank account for awhile.

JohnMc · 12-09-2021, 04:43 PM

Did you call them and ask?

**ramseybuckeye** · 12-09-2021, 04:46 PM - **1 Like**

Originally posted by cdd29

Has anyone done any business with Adorama recently? I ordered a lens yesterday. Today I get an email from someone claiming to be my Adorama Personal Shopper and wants me to contact them about my order as they have a question. So naturally I'm thinking scam or possibly someone somewhere has been hacked. Adorama won't confirm or deny it's legit. I do a search online and found other people recently with the same experience. Anyone else run into this? Regardless, I'll be keeping an eye on the bank account for awhile.

Did they give a name? If so did you do an online search for the name? They are probably just trying get you buy more things. How did you contact Adorama to them to neither deny nor confirm? That seems odd.

Adam · 12-09-2021, 05:48 PM

Originally posted by ramseybuckeye

They are probably just trying get you buy more things.

Agreed, either that or they are trying to verify payment/billing/shipping information.

If they know the order number and your name, it's probably legit.

Adam
PentaxForums.com Webmaster (Site Usage Guide | Site Help | My Photography)

PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

**Bob 256** · 12-09-2021, 05:52 PM

Same here cdd29. I placed an order about 3 weeks back and before the order was delivered, I got a call from Joshua. It was legit and Joshua was an Adorama rep following up on my order. He had the specifics of my order and wasn't pushy or trying to promote anything other than future business with Adorama (and of course trying to promote sales). The implication was that if I needed anything they might be able to search out any deals but I haven't tried the service since that order. Nice touch.

**cdd29** · 12-09-2021, 06:51 PM

I tried calling Adorama, just in case there was a hack somewhere but the lady I spoke with didn't speak very good English, didn't seem to understand what I was talking about and then hung up (that pissed me off.) I did some digging and found the gal that sent the email listed in a few places online and is an employee of a company based out of New York that has many subsidiaries and different fields including retail (though Adorama wasn't mentioned.) Just seemed pretty sketchy. I've bought a few other things from Adorama in the last few months but never got any follow up like this. Guess it's something new they're doing.

Danivan · 12-09-2021, 07:01 PM

I order a filter from them , and now have a personal shopper. Get regular e-mails on offers.

DcnPat · 12-09-2021, 07:46 PM

I had that happen with Adorama back in the late 1990s or early 2000s. I had even placed the order over the phone but had a call back from them before shipping.

Fast forward to the present - last Sunday I placed the online order for a K1 II and it was processed and shipped out Monday and arrived on Tuesday with zero additional contact.

TLDR: Adorama has been doing a version of this for a long time, but not with every order. YMMV.

officiousbystander · 12-10-2021, 03:09 AM

About ten years ago there was a customer rep called Helen Oster who would respond to all customer queries. Whenever I would email from Sydney I'd get a quick reply. She never appeared to sleep. She resolved a few difficulties for me. It looks like Helen's service role has been replaced by personnel with a sales role. I haven't bought anything from Adorama since Helen left. Great service is the best way to maintain customer loyalty.

**twilhelm** · 12-10-2021, 03:14 AM

I have had this happen twice with them. The last one was when I ordered my KP, which ended up being delivered without a couple of things it was suppose to have in the kit. My personal shopper resolved it quickly as they had shipped me the wrong kit. Great customer service.

**DamienW** · 12-10-2021, 04:45 AM

Maybe they are just outsourcing this stuff?

dlhawes · 12-10-2021, 05:19 AM

I just recently bought a bunch of stuff from them including a very nice used Canon 90d and four boxes of Canon A2 photo paper, and I've been buying stuff from then since about 2012 or so, I think. I've never had the experience y'all have described. If it is something they normally do, perhaps it's because the only phone number I give them is a copper-wire landline with one of those "dial 9 to connect" things to dissuade spam-calls. Or maybe because I tend to buy expensive stuff from them (I prefer my local and struggling brick-and-mortar store that can't afford Adorama's inventory), I've met their quota of how much each consumer ought to be spending, so people who only buy an occasional Arca mounting plate don't spend enough, so they need more encouragement to spend more money.

**Mbaez** · 12-10-2021, 09:42 AM

Originally posted by cdd29

Has anyone done any business with Adorama recently? I ordered a lens yesterday. Today I get an email from someone claiming to be my Adorama Personal Shopper and wants me to contact them about my order as they have a question. So naturally I'm thinking scam or possibly someone somewhere has been hacked. Adorama won't confirm or deny it's legit. I do a search online and found other people recently with the same experience. Anyone else run into this? Regardless, I'll be keeping an eye on the bank account for awhile.

I wouldn't worry about it. Check your order on their website and if everything looks fine just don't answer.
I've received those emails sometimes after buying from them. To me, it looks that they have an automated email system to simulate "personal support".

Paul the Sunman · 12-10-2021, 01:27 PM

It is a curse of the modern world that we suspect everyone and everything, always.

dlhawes · 12-11-2021, 06:43 AM

Originally posted by Paul the Sunman

It is a curse of the modern world that we suspect everyone and everything, always.

What's worse is that there are good reasons for the suspicions. It's those humans! They're so busy "eating of the fruit of the tree of the knowledge of good and evil" ("I like it, so I'm gonna do it."), they don't have peace, and they don't feel they can afford to be socially responsible. Seventeenth Century Bedouins in Northern Afghanistan routinely raided commercial transports going between Palestine and East Asia, because they were living in a stinking desert, with very little in the way of natural resources. I think many people in the U.S. (at least in sufficient numbers to be dangerous) feel the same way - because of their life-circumstances, they are made to feel that they have no resources of their own, so they are reduced to trying to take what other people have. Pitiful, really.

12-09-2021, 04:26 PM	#1
cdd29 Loyal Site Supporter Join Date: Sep 2016 Location: Southern Indiana Photos: Gallery Posts: 961	My Personal Adorama Shopper Has anyone done any business with Adorama recently? I ordered a lens yesterday. Today I get an email from someone claiming to be my Adorama Personal Shopper and wants me to contact them about my order as they have a question. So naturally I'm thinking scam or possibly someone somewhere has been hacked. Adorama won't confirm or deny it's legit. I do a search online and found other people recently with the same experience. Anyone else run into this? Regardless, I'll be keeping an eye on the bank account for awhile.

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12-09-2021, 04:43 PM	#2
JohnMc Pentaxian Join Date: Sep 2020 Posts: 655	Did you call them and ask?

12-09-2021, 04:46 PM - 1 Like	#3
ramseybuckeye Site Supporter Join Date: Apr 2009 Location: Hampstead, NC Photos: Gallery Posts: 17,292	Originally posted by cdd29 Has anyone done any business with Adorama recently? I ordered a lens yesterday. Today I get an email from someone claiming to be my Adorama Personal Shopper and wants me to contact them about my order as they have a question. So naturally I'm thinking scam or possibly someone somewhere has been hacked. Adorama won't confirm or deny it's legit. I do a search online and found other people recently with the same experience. Anyone else run into this? Regardless, I'll be keeping an eye on the bank account for awhile. Did they give a name? If so did you do an online search for the name? They are probably just trying get you buy more things. How did you contact Adorama to them to neither deny nor confirm? That seems odd.

12-09-2021, 05:48 PM	#4
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,595	Originally posted by ramseybuckeye They are probably just trying get you buy more things. Agreed, either that or they are trying to verify payment/billing/shipping information. If they know the order number and your name, it's probably legit. Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

12-09-2021, 05:52 PM	#5
Bob 256 Site Supporter Join Date: Jun 2008 Location: Idaho Photos: Gallery Posts: 2,375	Same here cdd29. I placed an order about 3 weeks back and before the order was delivered, I got a call from Joshua. It was legit and Joshua was an Adorama rep following up on my order. He had the specifics of my order and wasn't pushy or trying to promote anything other than future business with Adorama (and of course trying to promote sales). The implication was that if I needed anything they might be able to search out any deals but I haven't tried the service since that order. Nice touch.

12-09-2021, 06:51 PM	#6
cdd29 Loyal Site Supporter Join Date: Sep 2016 Location: Southern Indiana Photos: Gallery Posts: 961 Original Poster	I tried calling Adorama, just in case there was a hack somewhere but the lady I spoke with didn't speak very good English, didn't seem to understand what I was talking about and then hung up (that pissed me off.) I did some digging and found the gal that sent the email listed in a few places online and is an employee of a company based out of New York that has many subsidiaries and different fields including retail (though Adorama wasn't mentioned.) Just seemed pretty sketchy. I've bought a few other things from Adorama in the last few months but never got any follow up like this. Guess it's something new they're doing.

12-09-2021, 07:01 PM	#7
Danivan New Member Join Date: Mar 2010 Location: Minnesota Posts: 22	I order a filter from them , and now have a personal shopper. Get regular e-mails on offers.

12-09-2021, 07:46 PM	#8
DcnPat New Member Join Date: Dec 2021 Location: Alexandria, VA Posts: 5	I had that happen with Adorama back in the late 1990s or early 2000s. I had even placed the order over the phone but had a call back from them before shipping. Fast forward to the present - last Sunday I placed the online order for a K1 II and it was processed and shipped out Monday and arrived on Tuesday with zero additional contact. TLDR: Adorama has been doing a version of this for a long time, but not with every order. YMMV.

12-10-2021, 03:09 AM	#9
officiousbystander Pentaxian Join Date: Mar 2014 Location: Sydney Photos: Gallery Posts: 912	About ten years ago there was a customer rep called Helen Oster who would respond to all customer queries. Whenever I would email from Sydney I'd get a quick reply. She never appeared to sleep. She resolved a few difficulties for me. It looks like Helen's service role has been replaced by personnel with a sales role. I haven't bought anything from Adorama since Helen left. Great service is the best way to maintain customer loyalty.

12-10-2021, 03:14 AM	#10
twilhelm Loyal Site Supporter Join Date: Feb 2009 Location: Florida Photos: Gallery \| Albums Posts: 2,369	I have had this happen twice with them. The last one was when I ordered my KP, which ended up being delivered without a couple of things it was suppose to have in the kit. My personal shopper resolved it quickly as they had shipped me the wrong kit. Great customer service.

12-10-2021, 04:45 AM	#11
DamienW Site Supporter Join Date: Feb 2019 Location: Canberra, Australia Posts: 847	Maybe they are just outsourcing this stuff?

12-10-2021, 05:19 AM	#12
dlhawes Guest	I just recently bought a bunch of stuff from them including a very nice used Canon 90d and four boxes of Canon A2 photo paper, and I've been buying stuff from then since about 2012 or so, I think. I've never had the experience y'all have described. If it is something they normally do, perhaps it's because the only phone number I give them is a copper-wire landline with one of those "dial 9 to connect" things to dissuade spam-calls. Or maybe because I tend to buy expensive stuff from them (I prefer my local and struggling brick-and-mortar store that can't afford Adorama's inventory), I've met their quota of how much each consumer ought to be spending, so people who only buy an occasional Arca mounting plate don't spend enough, so they need more encouragement to spend more money.

12-10-2021, 09:42 AM	#13
Mbaez Site Supporter Join Date: Jun 2018 Location: NY Photos: Albums Posts: 3,774	Originally posted by cdd29 Has anyone done any business with Adorama recently? I ordered a lens yesterday. Today I get an email from someone claiming to be my Adorama Personal Shopper and wants me to contact them about my order as they have a question. So naturally I'm thinking scam or possibly someone somewhere has been hacked. Adorama won't confirm or deny it's legit. I do a search online and found other people recently with the same experience. Anyone else run into this? Regardless, I'll be keeping an eye on the bank account for awhile. I wouldn't worry about it. Check your order on their website and if everything looks fine just don't answer. I've received those emails sometimes after buying from them. To me, it looks that they have an automated email system to simulate "personal support".

12-10-2021, 01:27 PM	#14
Paul the Sunman Pentaxian Join Date: Aug 2011 Location: Melbourne Photos: Gallery Posts: 4,843	It is a curse of the modern world that we suspect everyone and everything, always.

12-11-2021, 06:43 AM	#15
dlhawes Guest	Originally posted by Paul the Sunman It is a curse of the modern world that we suspect everyone and everything, always. What's worse is that there are good reasons for the suspicions. It's those humans! They're so busy "eating of the fruit of the tree of the knowledge of good and evil" ("I like it, so I'm gonna do it."), they don't have peace, and they don't feel they can afford to be socially responsible. Seventeenth Century Bedouins in Northern Afghanistan routinely raided commercial transports going between Palestine and East Asia, because they were living in a stinking desert, with very little in the way of natural resources. I think many people in the U.S. (at least in sufficient numbers to be dangerous) feel the same way - because of their life-circumstances, they are made to feel that they have no resources of their own, so they are reduced to trying to take what other people have. Pitiful, really.