Originally posted by Mooncatt You advocated making a big to-do about it being the photographer's responsibility to inform a client about the "brutal treatment" (a subjective term, but I digress), complete with a model release stating such. I'm saying that isn't necessary, and the portfolio is warning enough. If a client wanting a bright and airy portrait goes to a photographer that has nothing but grungy looking photos in their portfolio, that is on the client for picking the wrong photographer. The photographer has no obligation to inform the client when such is already made clear by their portfolio.
Now if we were discussing new photographers, ones with lacking portfolios, or ones looking to try something new, then I would agree they need to be more up front, but not a pro/established photographer sticking to their usual style.
Well no. The photographer has a responsibility to inform the client that their style, or some other limitation, will not permit them to fulfill the client's desires, presuming the client makes what they want known, which is part of the photographer's job to ascertain.
Otherwise, the photographer is just another scum sucking scammer pretending to be a businessman.
When I was shooting weddings, I had to tell many brides that the photo examples they brought me from various magazines were beyond my abilities as I didn't have the level of studio support required, nor an art department, at my disposal.
There were a couple of really high end shooters in town that were able to do magazine level weddings, and they charged accordingly,
10 times or more what I was asking, and I wasn't selling myself all that cheaply.
Sometimes the clients I referred to them bit the bullet and paid the ransom, but quite often they came back to me. Or they found someone else who they liked more.
It's up to the photographer to ensure he can meet the customer's expectation, it's not up to the customer to meet the photographer's desire.
Having said that, I agree with you that a client who wants something diametrically different from the photographer's portfolio is asking for disappointment with the product, but it was a failure on the part of the photographer to either fulfill the customer's needs or send that customer to a different vendor.
The photographer, like anyone selling a product, is absolutely responsible for qualifying the customer. That is business survival 101 stuff. One has to sell the customer what they want to buy.