US Pentax Warranty repairs are currently handled exclusively through Precision Camera in Enfield, CT. The previous shop (CRIS) can no longer service any Pentax product.
Precision Camera quotes can be obtained online on this page: Ricoh Imaging Americas Corporation - Service & Repair
Shipping address:
Precision Camera
7 Anngina Drive
Enfield, CT 06082 Note: for Sport Optics (Binoculars, etc.), please fill out this form and use the alternate shipping address.
If your camera or lens is covered under warranty, you will not be charged for the repair. You are still responsible for outbound shipping costs.
US warranties are valid for one year from the date of purchase, only if your product was purchased from an authorized dealer. If the authorized dealer is outside of the US, a $50 service surcharge may apply. Grey market purchases (i.e. many amazon sellers, individual international sellers, non-retail ebay sellers) do not come with warranty! Product registration is not needed, but you must retain your original receipt as proof of purchase.
If you purchased the 2-year Pentax extended warranty, you will be covered for a total of 3 years and are entitled to one free cleaning during that period. This warranty is no longer being offered except in the form of the 645 Gold and Advantage service plan. Extended warranty availability is always subject to change.
Contact links and phone numbers: Other repair shops:
There are of course other places to get your Pentax gear repaired, though not all shops are able to fix current products.
This list will be updated over time. Feel free to reply with suggestions!
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