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02-16-2016, 11:33 PM   #1
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US Pentax Warranty Repair Information

US Pentax Warranty repairs are currently handled exclusively through Precision Camera in Enfield, CT. The previous shop (CRIS) can no longer service any Pentax product.

Precision Camera quotes can be obtained online on this page:

Shipping address:
Precision Camera
7 Anngina Drive
Enfield, CT 06082

If your camera or lens is covered under warranty, you will not be charged for the repair. You are still responsible for outbound shipping costs.

US warranties are valid for one year from the date of purchase, only if your product was purchased from an authorized dealer. If the authorized dealer is outside of the US, a $50 service surcharge may apply. Grey market purchases (i.e. many amazon sellers, individual international sellers, non-retail ebay sellers) do not come with warranty! Product registration is not needed, but you must retain your original receipt as proof of purchase.

If you purchased the 2-year Pentax extended warranty, you will be covered for a total of 3 years and are entitled to one free cleaning during that period. This warranty is no longer being offered except in the form of the 645 Gold and Advantage service plan. Extended warranty availability is always subject to change.

Contact links and phone numbers:

Other repair shops:

There are of course other places to get your Pentax gear repaired, though not all shops are able to fix current products.
This list will be updated over time. Feel free to reply with suggestions!

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02-17-2016, 07:42 AM   #2

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Thanks, Adam!

To those reading this thread, with the 'other repair shops', please be thorough in contacting them (if you go this route) in detailing your issues and ensuring they can repair your gear. For instance, KEH doesn't have the calibration equipment for Pentax lenses and will likely send you to Precision should need that kind of repair.
05-08-2016, 01:44 PM   #3
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As Adam stated it changes. As of this time its available at B&H and other retailers. May 8, 2016.

The warranty from Ricoh/Pentax has changed in price. It varies by camera MSRP, or cost you paid. There are warranties for Pentax lens as well. The warranties are from Ricoh/Pentax.

It includes a check-up/cleaning for cameras, and LENS during the three years!

Pentax Extended Warranty ENTWARRANTY-ENTRYMIDILC B&H Photo Video

When purchasing a Pentax camera or lens I would at least check for the extended warranties and cost (warranties from Pentax/Ricoh).

Last edited by jamesm007; 05-09-2016 at 04:47 AM.

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